Team Leader Service Center
Mobilink
Total years of experience :19 years, 11 Months
CUSTOMER CARE CENTER (June 06 - Present)
• Front End customer services and Customer retention.
• Floor supervision and Team Leader responsibilities of Customer Care Center.
• Managing /Building Individual & Corporate customer relationship.
• Presentation & execution of new products/promotions within the team.
• In-house sales Management and Marketing Operations.
• Communicating valued customers for sales & promotional services.
• Provide customer feedback & suggestions to improve service level.
• Responsible of all correspondence for business center.
• Responsible for making churn report and identifying risks.
• Training all the new hires in service center.
CONTACT CENTER (April 05 - May 06)
• Customer Services over customer helpline.
• Training and coaching new hires in the team
• Presentation of new promos and products within the team
• Coaching and evaluating new hires in the Contact Center while being on project for Quality Assurance Team.
• Arranging Price Committees for different Projects at Plan
• Comparison of quotations from different vendors and suggesting the right one
• Issuance and dispatching of Purchase Orders and Work Orders
• Regular Follow up of availability and supply of items indirectly related to manufacturing.
Best Student Certificates for achieving Highest GPA’s in MBA. Acheived highest CGPA in MBA in my batch i.e. 3.27.