relationship manager
HSBC - United Arab Emirates
مجموع سنوات الخبرة :8 years, 9 أشهر
Managing Portfolio of Companies.
Providing and assisting Retail Banking products.
Resolving complaints and providing service assistance.
Perform as a key contact point for portfolio of clients dealing with routine matters throughout a range of services and products.
Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
Generating new business both in face to face meetings and over the phone.
Dealing with the customer’s complaint and issues in coordination with concern departments.
Writing up sales reports, activity reports and revenue forecasts.
Completing all documentation and administrative records, fully and accurately.
Promote the company brand to key buyers, ensuring their knowledge is up to date.
Complete handling of MIS.
Providing financial assistance to the customers.
Launching and testing of IVR and Help Desk.
Handling of monthly Service Quality and other reports.
Responsible for training, developing and supervising the team.
Monitoring calls in order to maintain the Service Quality level.