Business Operations Manager (Country Manager)
Top Choice Lubricants LLC (AMSOIL Inc)
Total years of experience :25 years, 8 Months
Established the entity in UAE as a part of Saudi group Al Borj KSA. Responsible to negotiate, sign and process payment of all kind of agreements on the behalf of company with customers and suppliers. Responsible to manage the sales, distribution and after sales operational support of AMSOIL Inc. Established e-commerce gateway for door to door delivery of oil allied additives within UAE. Responsible to manage all activities related to Dubai Chamber, Dubai Customs, Dubai Labor department, Municipality, Civil Defense approvals, Trade Mark registrations. Establish facility of local blending of oil with the name Top Choice Oil for KSA and UAE market for gasoline and diesel engines. Responsible to manage a fleet of 25 vehicles covering different load capacities ranging from 1 ton to 40 tons trailers. Responsible for account management, sales operations, business operations and delivery operations. Responsible to manage RTA approvals, sales and purchase of vehicles & import of vehicles. Established new facility for cargo operations to all other GCC countries from UAE for oil and lubricants. Actively manage workshop operations to minimize the service time of vehicles. Established and managed successfully cargo operations for sea trade, FTL and LTL for GCC countries through business partners like Aramex etc. Design, build and operated the cargo operations of the company to facilitate the demand of oil & lubricants in all other GCC countries from UAE. Responsible for import of oil and other lubricants from US and other countries to UAE through sea and air cargos. Responsible for port clearance of material along with SASO for KSA export. Responsible for preparation of documents related to Bill of Lading (in-house & external) commercial invoices, certificate of origin, import duty payment, import duty exemption for GCC export etc. Established local warehouse to meet the demand of neighboring GCC countries. Supported and directed the automation of warehouse system to manage the warehouse effectively. Responsible to get permissions from Municipality for warehouse to be used for storage of Oi land Lubricants. Managed and maintained all inventory record effectively and established points of reordering based on lead time for imports and further re-export to other GCC countries.
Supervised procurement operations for five countries including KSA, UAE, Nigeria, Kenya & Poland, reporting to VP Operations, I am responsible for leading the projects (sales, marketing & business operations) procurement, project reporting and project acceptance by stakeholders located in Singapore, France & UAE which includes project procurement, subcontractor awarding, main store replenishment, and material traceability control. Delivered thousand dollars savings through planning and implementing strategic initiatives in procurement and optimization of buying processes. Controlled projects’ budget (7 million USD) through efficient project procurement management plans and provided direction and leadership for effective and timely execution of the projects (office fit out, marketing POSM, hiring of human resource for sales, civil, MEP, equipment & vehicles hiring/ purchase, ICT, social media & outdoor marketing and capex procurement category) in five countries. Package Awarding: Preparing Project Procurement Plan and ensuring the time and cost objective are met Plan, execute and managed complete cycle of package awarding ( sending RFQ, clarifying RFI, preparing Bid tabulation sheet, Arranging final meeting, awarding of package, submission and Approval of Company Profile, Method statement, Shop drawing and material approval from consultant, ensure guaranty (advance payment guaranty and performance bonds, workman compensation insurance etc. are in order) Monitoring the performance of sales at KDR & IR through sales force hired by third party vendors and ensuring proper coordination between sales & marketing team, vendors and country operations Lead effort in achieving YOY saving strategy and implemented process for “Value procurement instead of conventional procurement” Plan, execute and manage Package awarding by administration of more than 500 contracts/ Purchase Orders in Oracle EPR system to ensure compliance with standards contractual provisions, appropriate performance against statement of work, timely execution of change orders and prompt closeout upon satisfactory completion of work
Head the strategic and operational purchasing business with a team of direct reports. I was accountable for providing end to end procurement needs to 9 projects which includes local purchasing of CIVIL, MEP Items, ICT Installations, Radio Tower Installations, Equipment Swap, Global sourcing for higher end telecom tools & monitoring systems. Lead, coordinated and monitored all projects work effort, including external subcontractors, in compliance with procurement agreement(s). Controlled project budget through efficient project procurement management plans and provided direction and leadership for effective and timely execution of the projects. Ensured the timely preparation of site reports, site acceptance, snag clearance reports & site folder by subcontractors as per given purchase agreements/ orders. Overall responsibility for procurement within project from bid phase to implementation & project closing. Prime responsibility were supplier selection, negotiations and contracting for the agreed category areas.
Strategic Sourcing
• Identified, categorized & migrated% operational procurement to strategic sourcing by assessing financial viability & envisioned planning, enabling% savings within 6 months
Global/ Strategic Procurement
• Formulated procurement plans, streamlining robust process & classifying items into A, B & C categories which reduced PR to PO time
• Propelled initiatives to explore & build global procurement opportunities in China, Europe, Pakistan & Middle East
• Defined role & objective of procurement process, suggesting optimization solutions based on best practices and methodologies
• Negotiated better payment terms with suppliers, whilst optimizing buyer-supplier relationships
• Developed procurement procedures for materials, human resource & services and rolled out annual forecast road map, ensuring seamless availability within the stipulated timeline
Contract Management
• Provided thought leadership, recommending innovative ways to track contract values which helped in strategic decision making to achieve growth objectives
• Managed suppliers and evaluated on 5 key parameters viz. quality, delivery, technical support, price and consistency, establishing preferred supplier agreement
• Examined, developed & implemented end to end contracts & procurement strategies entailing tendering bid tabulation, subcontract negotiations, pre & post award processes
Cost Reduction Initiatives
• Steered implementation of SRM (Supplier Relationship Management), cultivating notable relationships with suppliers as part of cost reduction initiatives
• Developed and shared best practices, demand sensing methodologies, systems and tools and led ERP implementation process as focal point of contract
• Created and maintained weekly/monthly dashboard reports and participated in executive review meetings which contributed in taking strategic business decisions
• Setting up of New Central store as per international norms and implementing of inventory control system
Visiting faculty member, Masters in Project management program. Delivered lectures on Project Procurement & Contract management covering knowledge areas of Procurement management, Risk Management, Change management, Service delivery and Operations, Supplier Relationship Management, Contract Administration & Transition Management.
Fully responsible to manage business operations, procurement, logistics and supply chain projects and programs of MDS. Developed new initiatives to support the strategic direction and goals of the organization. Involved in project planning, organizing, staffing, execution and monitoring of projects by keeping quality protocols on place. Liaisons with stakeholder to achieve timely milestones. Responsible to develop budget resources, project funding and management of operating plans for project bidding and costing to support future projects. Coordination with stakeholders to avoid communications gaps and progressing smoothly delivery of operations. Highly involved in Project contract and procurement activities. Demand management by stakeholders to provide sustainable and cost effective business services to meet the long term goals and object of organization.
Major Clients & Projects
Governor House Lahore
VIP Hanger Allama Iqbal Airport Lahore
Diamond Cricket Club Ground
LCCA Ground Lahore PHA- Lahore
City District Government Rawalpindi
Chief Justice House GOR-1 Lahore
GOR-1 Development Lahore
Pakistan Cricket Board
Infantry Officer Mess Rawalpindi
Jallo Forest Rehabilitation
Role & Responsibilities
Monitor all project proposals, implementation plans, contract/ agreement activities with particular emphasis upon customer liaison regarding performance issues and settlements. Risk Exposure Analysis, Teams Calculations, Project Timelines, Pricing and Payment Terms were the major activities performed. Manage and work closely with the key stakeholders across the service delivery process to ensure the effective operation and delivery of Telecom based services.
Major Projects
Prepared model for GSM NOC Management Solution to Warid Tel Pakistan (A project of Singtel & Warid)
Prepared and presented 3G propagation model tuning to Huawei
Prepared model of Strategic Sourcing (Business Case Study) for Du Telecom Dubai
Prepared model for One Stop model for TRA Bahrain (Case Study)
Prepared model for Etisalat for Group Level Technical Department covering roles & responsibilities
Central point of contact within the company managing multiple contracts of the most important vendors with a value exceeding 500 Millions USD. Worked closely working with CTO & GM Operations. Provided monthly updates on status of implementation progress of contracted scope from vendor, arising issues and impact on business. Reviewed and managed contractual obligations of the parties and tracked the implementation progress of the project in coordination with Technical/ Engineering Project team, Operations team and Sourcing team e.g equipment delivery time lines, systems upgrades, etc. Prepared, organized and maintained contract records and files documenting contract performance and compliance including equipment delivery notes, Provisional and Final Acceptance certificates liquidated damages claims. Provided continual review to ensure all terms and conditions were met. Prepared and disseminated information regarding contract status, compliance, modifications, etc. Kept track of all additional SoW changes requested (CRs) throughout the life of the agreement. Identified risks and issues, suggested alternatives that lead to best solution. Coordinated with Finance and alert them on vendor reaching milestones triggering payments as per contract. Performed contract closeout activities. Developed and integrated Contract Management tools, templates, methods and processes.
Accountable for Centralizing of ZTE procurement and effective supply chain operations. Managing a Team of people spread across Pakistan & Afghanistan. I was leading the supply chain & project procurement for ZTE which includes procurement, inventory and logistic control.
• Plan, organize, execute & controlling overall procurement activity which includes day to day purchases, project procurement, capex purchasing, contract management and warehousing & logistic control
• Preparing and maintaining of supplier data base and supplier gradation system with regard to quality, cost and delivery
• Liaising with all HOD and projects managers and supporting their procurement needs in effective manner
• Liaising with project in order to prepare project procurement plan and categorizing the items as per process
• Ensuring projects deliverable are met within time and cost and as per specification
• Analyzing the Capex requirement for the organization and submit Hire or Buy reports to the management.
• Implementation of Cost Benefit analysis for Equipment Hiring and ensuring of ROI level justification.
• Create performance measure for the procurement department and positively contributing to the system.
• Periodical reporting to the management
• Consolidate total Indirect Procurement for the Business and which enables significant reduction of cost and a seamless supply-chain
Manage business plans and expansion strategy of the Managed Services department, to enhance projects delivery quality and provide superior satisfaction to customers' demand.
Worked as SME to support Manage service operations related with service and delivery.
Provide support for major MS bidding projects; participated in senior customers’ meetings and presentations, with due diligence exercises, contract negotiations and risks review
Manage a team of operations to ensure effective allocation of resources in order to get maximum efficiency.
Supervision of financial projections including forecasts, budgets & profit margins to attain targets.
Supervision of account management for s selected portfolio of customers, set objectives for and managed performance of staff.
Acted as Attorney in the settlement of regulatory and operational issues for the company.
Significant achievements included representing and defending the company against a regulatory authority, avoiding heavy fines and potential loss of operating license. Managed operational issues in company merger/acquisition involving 20 M USD investment for nationwide broadband infrastructure.
Skills and expertise:
NOC
Field Maintenance (FLM)
OSS
IN/VAS
O&M Processes
Administration of staff payroll, office petty cash, stationary, general correspondence and customer support. Undertaken an audit for distribution channel of 200+ distributors. Managed a team of administrative staff, finance clerks and field engineers, to achieve sales targets set.
Worked in UK200 Group CAC, acted for a variety of their clients, including public sector organizations, banks, insurance, both private and listed companies.
Performed the following listed actions:-
External Audit of Financial Accounts of Clients
Preparation of Budgets of Public Sector Organization
Cost Analysis Reports for Clients
Forecasting Report of Business Financials
Internal Audit of Public & Private Sector Organizations Preparation of Feasibility Reports
Calculation & Submission of Tax Reports
Maintenance of Payroll for Clients
Book Keeping & Preparation of Financial Statements
Bank & Account Reconciliation Statements/Reports
Conversion of Single Entry into Double Entry System Implementation of IFRS & IAS
Masters in Business Administration
Double Mathematics Statistics