Ex-SM International Network Support
Pakistan Telecommunication Company Limited
Total years of experience :21 years, 1 Months
Having more than 28 years experience in telecommunication sector, worked with largest telecom company Etisalat PTCL. Area of expertise are HRM, Operation and Maintenance, Back office support, customer care and General administration. Good in team building, people management. Quick learner and adapt well to changes in work place. Led a team of 22 employees for 24/7 operations, service delivery, network restoration, preventive and corrective maintenance and adhoc restoration. Passionate about HRM and customer care.
• Received Shield and Certificate of appreciation from GCIO in Oct 2021.
• Received Certificate of appreciation from Chief Human Resource Officer in 2020
• Human Resource Management & administration of 3 stations comprising of 22 staff members.
Responsible for completion of PMS Cycle for performance appraisal. Evaluate and nominate staff & officers for promotion. Arrange training of staff in coordination with HRBP and training wing. Prepare Job descriptions for employees in coordination with their line Managers. Arrange Regional meeting for General Manager with other team leads on weekly basis. Issue minutes of meeting, various daily, weekly and monthly reports. Provided feedback on monthly basis to Executive Vice President International Business Relations Office for SLA Claims and defend Outages within Pakistan.
• Team lead for succession planning, managing day to day work assigned to shifts, soft skills learning and motivational activities. Highlighted training needs to HR to meet business requirement and professional grooming Facilitate in talent planning in coordination with Zonal HR Team through specialized courses. Held quarterly sessions with staff on performance and suggest ways for improvement in individual capacity as well as a Team.
• Facility Management of 3 stations, including asset Management, Store and Inventory control, Disposal of obsolete asset .Manage Air conditioning Units, Power plants and Safety issues. Member of RPC (Regional Procurement Committee) and handle Regional procurement and tenders. Responsible for planning, managing, and estimating budgets for equipment, contracts and supplies. Prepare annual OPEX and CAPEX requirement of zone. Handled in-house projects related to Civil works, DG Sets and Air conditioning Service and Maintenance. Monitor vendor’s performance. Arrange payments through Finance. Evaluation and induction of new vendors for Supplies, support / Equipment under service agreement.
AWARDS/ ACHIEVEMENTS/ PROJECT RELATED ACTIVITIES
• Scored 97.85% in overall rating during Appraisal period Jan-Dec2013.
• Scored 98.5% in overall rating during Appraisal period July 2012-Dec 2012.
• Ranked 4th on the basis of performance evaluated for Year 2011.
• Received Certificate of Achievement from Etisalat Academy by completing the e-learning requirements for course related to Customer Services. (Year 2011)
• Act as a Team Leader for IMEWE OSP Project and completed same within deadline. (Year 2009)
• Represent PTCL in the Cable Repair Operation of SMW4 Cable to repair fault in sea. (Year 2006).
• Team Leader for Provisional Acceptance Testing of Alcatel SDH/DWDM Equipment for the SMW4 Cable station at Hawksbay Karachi (Year 2005)
• Team leader during feature testing and acceptance of the DCMEs (DTX-600 & DX 5000) installed in ITMC, Karachi. (Year 2002)
• Team leader in the 'Clock rolled back task 'of the existing Ericsson AXE 10 switch in order to avoid the traffic loss due to millennium bug. (Year 1999)
• Active Member of the Team and Participated in upgrading of International Gateway Exchange for planning, installation, commissioning, testing and shifting of traffic from AXE 10 to Transgate 3+. (Year 2000)
• Awarded certificate by M/s. Ericsson for being an Active member for feature testing of Transgate 3+ (Year 2000)
• Supervised staff of over 60 people at 4 different stations i.e. MRC, PIPRI, and SMW4 & IMEWE Cable Station. Plan and organize training needs for the staff .
• Co-ordinate with Regional HR for all the matters related to salary, transfer, postings, deputation, leave and disciplinary cases.
• Maintained submarine land cables security through private security agency.
• Prepared tender documents for different projects related to Transmission Equipment, Air-conditioning and power plant, Building modification, cable route rehabilitation and have them vetted by Legal.
• Played role of Active member for different tendering committees (Tender Opening Committee, Technical Evaluation Committee, and Commercial Evaluation Committee & Price Negotiation Committee).
• Responsible for submission of project delivery reports and contractors performance. Solve complex technical problems by arranging meetings with the contractor and suppliers.
• Ensured the project related work completes in time. Supervise teams during PATs with submission of deficiencies to the project Director. Coordinated with all teams and achieved the targets within deadline.
• Scrutinize the bills after completion of work. Impose penalty where applicable.
• Act as a team leader in PATs of DG Sets, Air conditioning Units and cable routes.
• Identify opportunities for bulk purchasing. Monitor purchases against approved budgets in order to prevent over-expenditures. Reduced Maintenance cost by 25%.
• Divisional Head for Karachi Terminal Station of SEA-ME-WE 4 Cable system
• Staff management and Administration. Supervised a staff of 10 including four professional Engineers.
• Coordinate with zonal HR for staff cases related to local trainings, leave, salary issues. Submit performance appraisals of staff on annual basis.
• Responsible for security of Cable station through security agency and PTCL own staff. Reduced cable cuts.
• Acted as a Team leader in the Installation, testing of SDH / DWDM Equipment for the SMW4 station.
• Co-ordinate with architects, contractors, suppliers and development teams during planning and commissioning phase.
• Supervised O&M activities of SEA-ME-WE 4 cable system based on DWDM/ SDH systems
• Coordinate with suppliers/ vendors for after sales Issues.
• Represented PTCL in International meetings of SMW-4 Consortium for O&M activities related to SMW4 Cable. Handled customer queries, concerns and provides solutions for the same .
• Staff Management & Administration.
•System Administration and Network Management. O&M of transgate 3.
•Exchange planning and various physical expansions. Preventive/ corrective maintenance of the system to ensure smooth and interruption free traffic.
•Co-ordinate with the vendor (M/s. Ericsson) for equipment related problems.
•Responsible for supervising staff of more than 30 personnel, including assigning duties, training of staff, and managing financial matters related to the sub-divisional office.
•Responsible for O&M and testing of all circuits including international, high speed DATA circuits of banks, ISP’s, Agencies and Embassies
•Preparation of the tariff structure for different stations. Technical support to the marketing department of all stations.
•Training of the Engineering staff on payphones. Performance monitoring of the team.
•Submission of monthly report to management regarding faults and new installation.
Maintenance of X-ray machines and servo-ventilators.
•Preparation of technical drawings for the clients.
•Preparation of technical offer for commercial team related to different projects.
•Timely response to technical queries raised by the customers. Maintained good communication with other departments of the company.
• Supervision of Cable laying and pole erection in the OSP network.
• Monitoring of civil works and reporting to Manager Operations .On site survey and preparation of route plan. Coordination with suppliers for timely provisioning of material at site.
• Provide feed back to Operation Manager about the progress of civil work on daily as well as on weekly basis highlighting areas with slow progress.
• 2007 M.S (Telecom Engineering) GPA 4.0. Indus Institute of Higher Education Karachi. Gold Medalist.
• 1992 B.E (Electronics) 87.36 %. N.E.D. University of Engineering & Technology Karachi.
• 1987 F.Sc (Pre-Engineering) 1st Division. D.J.Science College Karachi.
• 1984 Matriculation (Science) A-Grade. F.G.Public School Karachi.