Bell Captain/Concierge/Transport supervisor
Chelsea Tower
مجموع سنوات الخبرة :9 years, 8 أشهر
Chelsea Tower hotel Dubai 03/07/2012 up to o2/02/2014
Bell Captain/Concierge/Transport supervisor
Greet with smile Welcome to the guest meet and escort to the reception.
o Give correct information about the hotel and restaurants around the Hotel.
o Book restaurant, Clubs, Bars, safari, Dhow cruise Rant a cars, Helicopter, air tickets lost luggage from airport lost mobile or value able items in the taxi.
o Every day check the hotel cars Salk petrol, water, oil, tyers air and give to the driver for the guest keep water bottles towels tissue arrange all the cars as per hotel standard and brief all the driver regarding arrivals departure
o Every day check the trace special request for the guest required.
o Deliver high level of quality of standard to the VIP Guest.
o Handling guest telephone queries and complaints and feedback of guests.
o Adaptable, work effectively under pressure.
o Planning and problem solving abilities.
o Ensure guest contact is always positive.
o Coordinate with the Airport desk for Airport pick up and drop off.
o Supervision and training of fresher and existing colleagues at the Bell Desk.
o Ensuring that the SOP at the Bell Desk are followed at all times.
o Accurate dispatching of bellman, doormen and valet.
o Maintain and update OPERA files.
o Attending promptly and professionally to guest queries.
o Ensuring guests leave the Concierge Desk thoroughly satisfied.
o Ensuring attendance in daily briefings.
o Arranging rent-a-car and chauffeur drive as par guest request.
o Strong team working, communication, leadership, interpersonal skills.
o Providing guest with information about the city.
o Making the duty roster for all concierge, driver bellmen door girls.
o Being able to solve some complaints in an effective manner.
o Inform to the guest about the hotel facilities and open and close timing of our restaurants and club and Dubai shopping malls and bazaar timings.
Pre-opening Team of Radisson Royal Hotel Dubai. 5 (Stars)
Concierge 21 Nov 2010 to Up to 31/05/2012
o To provide courtesy service and meet all guest expectation with smile.
o Responsible for providing accurate information concerning facilities. Activities, venues and functions to all guests.
o Supervises the issue of keys, mail, messages and parcels to the guests. Supervises and directing all uniformed staff under Concierge such as Bellman, Drivers, Airport Representative and Door girls.
o Responsible for the efficient handling of guest luggage.
o Adhering to proper check-in and check-out procedures, roistering of staff.
o Check/maintain the cleanliness of ground floor lobby and main entrance.
o To assist the Guest Service Manager in every way and in his absence, to administer, organize, supervise, control and coordinate the overall operation and activities related to the Concierge services.
Pre-opening Team of Majestic Tower Hotel, Dubai 4 (Stars)
Position Held: Bell Captain: July 2006 - Nov 2010
P.O. Box 122235 Dubai UAE.
o Welcoming guest and show around in all facilities of the hotel.
o Responsible for making tour reservations and booked restaurant reservation for guest.
o Assistance with departure arrangement airport transfers and reconfirms airline tickets.
o Get every day report from opera system and take print out in house guest list arrivals Departures.
o Reports to duty punctually and preparing Duty roster.
o Responsible in handling lost luggage and guest complaints.
o Providing all information and queries to all the guest.
o Sending Arabic and English Police Report and visa for the hotel.
o Promotes and practice teamwork and mutual respect among all colleagues.
o Offering suitable alternatives to the guests.
o Downloading and printing international newspapers for our international guests on daily basis.
o Attend the daily briefing and monthly meeting.
o Handling the airport pick and drop upon request.
o Give the training to Bell man regarding the guest service and SOP.
o Handel the concierge desk check daily trace and alert from the opera system.
o Handling the guest requests
Company: Flora Grand Hotel Dubai 4 (Stars)
April 2004 - April 2006
Position: Bellboy
o Get the Luggage from the car and show to the guest his or her luggage reconfirm the piece of luggage give the luggage tag check in or check out guest.
o Providing excellent service to the guest at all times.
o Answering phone calls and giving proper information to the guest of the facilities of the hotel.
o Handling guest with their luggage on time of check-in and c/out.
Handles guest complaints and ensure that guest are attended according to their needs
o Ensuring there is adequate manning at all times at the Bell desk
o Arrange booking for travel, tours and restaurant reservations for the guest
o Maintains clean and accurate database.
o Clean the luggage room luggage trolleys prepared the hand over for next shift every day.
o Park the cars for the guest pick the guest from airport and drop to hotel and drop guest from hotel to airport.
o Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
o Handling guest complaint given report to Bell captain every day.
Trainings: o Frontline leadership training.
o Front office training with hospitality guarantee & what's service.
o Problem Solving - Grooming & Appearance - Handling Guest Complaints & Requests.
o Human resource training.
o Training in the Fidelio Version 8 Live and opera
o Fire tanning.
o Attending the Guest.
o Answering the Phone.
1996 Pakistan Lahore Bachelors of Arts University of Lahore Pakistan.
1992 Pakistan Lahore. I.Com Punjab College of Commerce Lahore
1990 Pakistan Lahore. Metric Chauburji High School Lahore