Kashif Shehzad

GCC.
Major responsibilities are as follows: -
▪ Lead daily operations across multiple regions
▪ Ensure on-time delivery performance and service quality
▪ Coordinate with warehouse, inventory, and support teams
▪ Manage and train city-level operations and rider teams
▪ Implement efficient processes and standards such as 30 mins or 15 mins of delivery plans.
▪ Implement and monitor SOPs for delivery, escalation, and issue handling
▪ Onboarding 3PLs companies to negotiate contracts and rates of the fleet across GCC.
▪ To keep track of CPO & UTR
▪ Collaborate with other departments to identify problems and find solutions
▪ Formulate business strategy with others in the executive team & C-Levels.
▪ Coordinate customer service operations and find ways to ensure customer retention and about the failure/success rate.
▪ Upgrading by suggesting the features in the driver app, operations dashboards, and customer service dashboards to ease the process.
▪ Provide daily and weekly reports on operational performance and suggest improvements in the process for approval from CEO.
▪ Excellent Microsoft Office proficiency gives me an upper hand to prepare the dashboard for CEO in Google Data Studio, Excel or in Google Sheets.
Complete knowledge of E-Commerce business including Q-Commerce & E-Commerce.

Responsible for ensuring that the fleet is operational, and the operational plan has been distributed to all the departments.
Reviewing monthly bus routes and schedules, frequencies and deployment based on passenger demand and Kuwait transport regulations and safety standards.
The workshop and Revenue Protection Department are informed about the new schedules. Forecasting the hiring plan of the drivers and operations team on a quarterly basis.
To review the monthly and daily performance of the fleet and drivers.
To work on the customer/passenger & Driver’s app with the tech team to ease the ticketing and booking process.
Major responsibilities are as follows: -
▪ Develop and implement operational strategies to improve route efficiency, service reliability, and overall operational performance.
▪ Oversee daily operations of buses, ensuring availability, readiness, and reliability of the fleet.
▪ Coordinate preventive maintenance schedules with the maintenance department to minimize downtime.
▪ Monitor fuel consumption, mileage, and operational costs to ensure efficiency and cost control.
▪ Implement GPS tracking and fleet monitoring systems for real-time control.
▪ Evaluate budgets and expenditures.
▪ Lead and manage large teams including drivers, dispatchers, supervisors, and operations staff.
▪ Ensure staff training programs are implemented (driving safety, customer service, emergency response).
▪ Monitor shift planning, attendance, discipline, and performance evaluation of staff.
▪ Ensure adequate manpower availability for all shifts and routes.
▪ To introduce a new route or start Go City service on multiple routes (Home to Office to Home - Door to Door pick up & Drop off Service)
▪ To check the cost per route and per trip to make sure the fleet is being utilized optimally.

Designing policies, monitoring the performance of fleet and customer service (overseeing customer service) and implementing technology solutions (improvement in dashboards by suggesting new feature). Keeping close eyes on Cost to increase the revenue. Budget and forecast the Operations performance as well as the cost.
Involved in hiring and setting up the operations in GCC. Onboarding and training the team and helping them to achieve the KPIs and the targets.

 Evaluate budgets and expenditures.
 Update and evaluate metrics to assess performance and implement enhancements.
 Keep detailed records, generate reports, and develop presentations to help management understand the logistics perspective.
 Understanding of principles of accounting and finance like CPO (cost per order).
 Collaborate with others from diverse backgrounds in order to identify problems and find solutions.
 Formulate business strategy with others in the executive team.
 Design policies that align with an overall strategy.
 Implement efficient processes and standards.
 Coordinate customer service operations and find ways to ensure customer retention.
 Oversee the implementation of technology solutions.
 Select Outsource companies and negotiate contracts and rates.
 Manage contracts and relations with customers, vendors, partners, restaurants, and other stakeholders.
 Oversee expenses and budgeting to help the organization optimize costs and benefits
 Mentor and motivate teams to achieve KPIs (average total delivery time, Driver’s collection time) targets (success & failure rate, CPO) productivity and engagement
 Report on operational performance and suggest improvements
 Outstanding communication and negotiation skills
 Analytical mind
 Generates new ideas
 Prepared to challenge and be challenged
 Communicates effectively to all levels of the organization
 Excellent organizational skills
 Able to work on own initiative
 Excellent Microsoft Office proficiency

Responsible for all aspects of the operation and reporting to the Regional Manager. Prime objective was to establish Sales & operations plan (Air, Ocean & Road Freight) / Health and Safety plan / Problem solver / administration / Logistics / Transportation / Warehousing and distribution / Customer relation & service / Customs Import/Export documentation and clearance at port and lay down procedures.
Responsible for admin section, accounts payable, payroll, grant report entry, managing the organizations HR, helping and creating organizational and program budgets in collaboration with the ED and Program Direct, and other miscellaneous tasks.
Reporting to the ED and serving as a member of the Management Team along with the ED, Program Director and Development Director, this position's primary responsibility is ensuring organizational effectiveness by providing leadership for the organization's financial functions.
Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices. Handled logistics for Kuwait Distribution, Iraq (Basra, Erbil) and KSA. Handled 150 staff by 10 directly reporting. Provide 3PL and logistics support to US Military.

Major responsibilities are as follow:-

 Coordinate, manage and monitor the workings of various departments in the organization.
 Review financial statements and data. Utilize financial data to improve efficiency. Prepare and control operational budgets. Control inventory. Recommend effective strategies for the financial well-being of the ECRC. Disbursement of checks for agency expenses. Development of individual program budgets Invoicing to funding sources, including calculation of completed units of service. Payroll management, including tabulation of accrued employee benefits.
 Managed the warehouse with area of 7000 SQM and 80 vehicles (trucks/lowboys)
 Storage capacity of more than 500 containers, 15, 000 pallets and 700 vehicles
 Raise shifting jobs using Micro Yard Planning System to consolidate loading containers.
 Over tow/re-nominated containers
 Monitor day to day operations to ensure smooth operations in the terminal in a timely manner
 Assigns documentation activities to workers, such as preparing dock receipts, bills of lading, and manifests, and compiling tonnage, demurrage, and storage reports
 Customs clearance of all the import and export cargo to make delivery plans
 Seeking ways of adding value to existing work areas.
 Working closely to build and maintain close working relationship with clients.
 Maximizing accuracy, productivity and space utilization.
 Identifying & delivering operational cost reduction and cost avoidance initiatives
 Hiring staff from Kuwait/abroad to fulfill project requirement
 Provide 3PL support to the clients, producing 3PL report for US Military.
 Attend the daily meetings to brief to Regional Manager with the status of the booking of cargo and cargo dwelling at port to avoid demurrage.
 Attend the teleconferences to brief the customers about the shipments status on daily weekly basis
 Monitor empty block operations including liaising with agents on shipment nominations and coordinating with Logistics on equipment to support operations
 Deploy yard cranes for immediate shift requirements and ensure sufficient moves per crane
 Ensure effective deployment of equipment and no contention/congestion in the yard
 Reduced vehicles maintenance expenses from 0.1% to 0.05% of NPS for GECO/SGC, saved KWD 50, 000
 Update changes such as leave application, EPH, medical leave, light duty, ICT, change in staff group, training and flexi deployment of individual staff in the roster system
 Examines reports and documents for completeness and accuracy and gives instructions to workers regarding corrections
 Confers with other supervisory personnel and shippers' representatives to clarify problems and resolve complaints

Responsible for ensuring that all shipments received in timely manner. Delivery on timely manner to the customers. Accountable to follow up the shipments. Also in-charge of maintaining a good working relationship with the company's main clients & vendors. Provide customer service support to the customers for shipments status. Storage capacity of 150, 000 SQM to accommodate 30, 000 pallets & 1500 containers. Developed warehouse management system, Quality (ISO) & Safety (OSHA) system. Supervise warehousing and distribution setup of dry, chilled and frozen products (Oils, Fats, Flour, Pasta, Biscuits, Snacks, Confectionary, Chocolates, Ice Creams, Bakery, frozen Meat and Marine products) around 1000+ SKUs to different territories of Kuwait with fleet of 45 vehicles to GT, MT and FS/SS customers and also responsible to coordinate with all business/production units to ensure product supplies to warehouse to maintain the safety stock level to avoid out of stock situation all time.
Major responsibilities were as follow:-

 Supervise receipt of all shipments. Process receiving, discrepancy, and damage reports as needed.
 Move inventory to various locations manually and by operating mechanical equipment, including fork lift, pallet jack, and handcart.
 Load and unload delivery truck by hand or with pallet jack.
 Assume responsibility for delivery of all items received by warehouse to proper school or department on a daily basis.
 Evaluate complaints received on shipments of equipment and supplies and take appropriate action.
 Supervise warehousing and storage of all supplies, equipment, surplus classroom furniture and equipment, certain school records, and consumable materials.
 Supervise maintenance of computerized inventory records.
 Initiate all purchase requests to keep stock items available at all times.
 Maintain catalog of all items available from warehouse and furnish current catalogs to all schools and departments.
 Develop and recommend procedures for orderly replacement of existing movable equipment as it becomes obsolete or deteriorates.
 Turn over the material to shipping department once releasing/delivery orders received.
 Keep signed delivery orders in file and scanned copies in share drive
 Handled logistics for Kuwait market, Iraq distribution and 3PL customers.
 Supervise transportation management and submit TMR (Transportation Movement Request) to move on wards
 Consult with TMP section to organize the trucks for movement to different locations.
 Supervise, evaluate, and train employees assigned to warehouse (clerical, administrative and warehouse distribution staff)
 Dealing with staff recruitment and training
 Plan the vacation and work schedules of employees
 Take care of Gate Passes, residency and transportation
 Maintain petty cash and keep records.
 Handled WMS implementation and execution in the warehouse.
 Handled the billing system of 3PL customer through automated system.
 Managed maximum dispatched for Iraq troops 120, 000 units - 55 trucks in a day.
 Managed service Food, AAFES (During Iraq operation) and logistic and Food supply to British Embassy Basra & Baghdad.
 Direct and maintain a safety program for all employees assigned to warehouse.
 Initiate and maintain proper and necessary safety and fire prevention equipment within warehouse as prescribed by law and school policy.
 Operate tools, equipment, and machinery according to prescribed safety procedures.
 Follow established safety procedures and techniques to perform job duties including lifting, climbing, etc.
 Correct unsafe conditions in work area and report any conditions that are not correctable to supervisor immediately.
 Participate in budget development and exercise budgetary control over warehouse operations.

Responsible to manage all Inbound & Outbound Operations, coordinate with other distribution centers and retails stores, production & quality departments for smooth operations and also responsible to manage optimal staff / labor utilization during shift. In the event that the Manager is out, take charge on his responsibilities. Accountable to count and inspect a variety of stores and materials accurately and thoroughly

Major responsibilities were as follow:-

 Manage and lead large scale integrated warehouse operation measuring 350, 000 sqm.
 Storage capacity of 20, 000 frozen pallets and 15, 000 dry pallets with daily loading schedule of 100+ containers with team of 70+ professionals and also managed 100+ labor worker/day.
 Developed daily and monthly reporting system for clear visibility to report primary sales, daily production and inventory in hand stocks with stock covers to Head Office.
 Coordinate with transport about availability of vehicles & maintaining required level of efficiency and avoiding halting through planning and execution of picking and loading of customer orders.
 Manage compliance of entire operation as per SAP, SOPs and GWPs.
 Assure all pallets produce during a shift must move from Quarantine Warehouse to Supply Chain Warehouses/ Distribution Centers (physically & in SAP).
 Handled Frozen foods, Chilled product, dry, water, Dairy and Organic.
 Handled and managed frozen chambers temperature regulation and maintained.
 Handled organic Dairy and dry food items purchased and distribution in Punjab.
 Handled logistics for Punjab market and 3PL customers
 Manage local and international purchase for 3PL customers
 Handled WMS implementation and execution in the warehouse.
 Handled the billing system for 3PL customer through automated system.
 Make sure customers receive their correct orders in good condition and on schedule.
 Ensure process of daily orders.
 Manage the supervisors, pickers, dispatchers and drivers.
 Manage the full process of picking of orders, to segregation, loading up until delivery of orders to customers and transaction is closed.
 Manage the full process of picking of orders, to segregation, loading up until delivery of orders to customers and transaction is closed.
 Responsible for preparation of work schedules.
 Direct the team in processing orders and resolving customer complaints.
 To ensure profit margins are maintained, a fulfillment manager must have excellent control of his inventory to facilitate timely shipping of goods and merchandise.
 Inventory planning and guaranteeing orders are efficiently processed.
 Constantly monitor fulfillment processes and recommend improvements to increase productivity and profits.
 Regular communications with marketing/commercial is necessary to forecast market trends, along with contract with enough vendors so that customer demands will be met without interruption.
 Regularly prepare budgets for review and approval by upper management.
 Daily processing of online customer orders, including follow up with dispatch team to ensure timely shipments
 Resolving any delivery issues, including lost orders, damaged/missing product etc. Assisting customers with inquiries and providing product support.
 Meeting budget sales targets & KPI’s.
 Working with marketing team to ensure the promotional calendar and online products are aligned.
 Utilize computer-based storeroom operations program and is thoroughly versed in it capabilities and limitations.
 Ensure that all inventory transactions are properly documented in accordance with standard operating procedures.
 Act as the warehouse manager in his absence.
 Assist manager in annually audit
 Responsible to maintain financial records as petty cash & payments
 Hire and provide training for new employees.
 Plan and supervise the workflow in a warehouse.
 Handle and execute shipping operations.

Manages parts sales operations within the dealership to maximize return on investment through; optimizing Parts Department processes to ensure internal and external customer satisfaction, growing profitable parts sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel
Major responsibilities were as follow:-

 Establish manage and control a sales system that recognizes and enforces concepts leading to customer loyalty and referrals.
 Follow-up and resolve all customer requests and complaints.
 Recommend company products to customers thereby enhancing customer database, branding and sales.
 Monitor customer prospecting database.
 Administer all aspects of escalated customer complaints pertaining to product reliability, quick resolutions to these complaints and represent the business unit at senior level within the customer base.
 Maintain and build on sales to ensure department profitability.
 Set standards for personnel to follow.
 Establish long and short term sales and profit objectives for both the department and sales personnel.
 Develop merchandising, advertising and sales promotion plans to enhance the profitability of the department.
 Develops and maintains effective Parts Department processes to ensure internal and external customer satisfaction.
 In conjunction with Regional After sale Manager develops and executes Parts Department sales & marketing plan and monitors weekly / monthly to ensure achievement of departmental goals.
 Manage departmental expenses to maximize profitability and review expenses regularly to ensure resources are being used effectively and efficiently.
 Develop and maintain monthly budgets.
 Check, inspect and authorize all necessary orders, packing slips, requisitions and purchase orders.
 Develop in conjunction with the regional after sales manager and thereafter maintain efficient billing, costing and discount procedures.
 Submits all parts warranty and return claims within the required time frame to receive maximum credit
 Review and approve quotations, sales invoice and discounts.
 Establish and maintain a balanced inventory that ensures customer's needs are met.
 Follow up on all material returns and credit requests.
 Ensure wholesale compensation and obsolescence criteria are met and obtained.
 Control purchase and ordering procedures to maintain department profitability.
 Ensure all incoming Parts are checked for conformity and price and return any non-conforming or damaged part with credit request or insurance claim.
 Maintain shipping and receiving timetables.
 Ensure smooth flow of daily paperwork.
 Maximize the utilization of existing space.
 Conducts a perpetual/annual physical inventory of all parts and related inventories.
 Seek and provide market and competitor information for evaluation.
 Provide parts sales staff with information that will create new business.
 Maximizes use of all order discount programs.
 Allocate special training sessions on vehicles for the customers if requested.
 Establish strategies in order to identify business opportunities within the Fleet, Car Rental, Hotel, Airport and Leisure Industry Market; Develop and utilize a database showing all relevant data including fleet size, brand mix, model mix, funding methods, change cycle and Key Account contacts details
 Establish and maintain good working relationships with all other departments to reduce conflict and maximize Dealership Profitability.
 Establish and maintain lines of communication with Suzuki Pakistan, Karachi that helps to provide all current relevant information for the Dealership.
 Initiate housekeeping, safety and security procedures that result in a safe and attractive working environment.
 Maintains all department tools, equipment and vehicles in good working order.
 Ensure that all security procedures are followed.