Assistant Supervisor
British Council - Saudi Arabia
Total years of experience :9 years, 7 Months
*Joined as an Invigilator.
*Taking care of confidential material such as question papers & other exam related documents.
*Ensuring the security of the examination.
*Briefing Invigilators.
*Supervising Invigilators.
*Administering Computer Delivered IELTs Exams.
*Checking Authenticity of Identity Cards or Passports presented.
*Making attendance reports & seating plans or any other malpractice reports if necessary.
*Receiving & Dispatching exam material via DHL.
*Maintaining dispatch log.
Provide information to potential and current IELTS users via face to face, telephone, WhatsApp and e-mail by being the main point of contact for eligible or enquiring customer about the Counselling Service.
Identification of potential customers through multiple sources inclusive of; Customer Service referrals, enquiries, extracting relevant registration data from ORS2 and cold calling.
Assess current English level through the administration of receptive skills testing and supporting Teachers who will carry out productive skills testing.
Create bespoke learning plans for service users through a mixture of free and paid IELTS products to develop English language skills and help users achieve desired score.
Update service users’ profile after every interaction.
Meet individual and team targets set for Teaching Centre and Exams registrations
Signposting and guiding service users to the correct function to assist in the remedying their
issues.
Liaising with Customer Service, Exams, Teaching Centre to ensure customer receives a satisfactory outcome.
Promote the sales of IELTS Examinations products including Examination based courses.
Identify and make recommendations on product gaps to relevant function.
Collect feedback from customers actively and forward it to relevant stakeholders as required.
Ensure that relevant guidelines and policies are applied and followed in the areas of: Data
Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti- Fraud.
Main tasks:
• Ensure the classrooms in the YL Branch are appropriately resourced with stationary and toys; ensure there are projects and other necessary materials available for teachers in the storage space on the YL Branch premises.
• Be the first point of contact with the parents / guardians accompanying children to the YL Branch. Answer queries; liaise with the Business Development Manager, Academic Manager, and Partner School Coordinator to manage feedback.
• Liaise with the teachers and the YL Branch interlocutor to manage the use of the classroom and resources, such as interactive / smart board, furniture, teaching resources, photocopier, etc. provided by the YL Branch.
• Complete related administrative tasks to specified standards and provide excellent customer service to support the activities in all locations of the Teaching Centre.
*Joined as Access Control Agent.
*Managing a team to control the flow of pilgrims walking into the railway station.
*Pre-planning which gates to be opened accordingly.
*Co-ordinating with different departments to ensure the safety & smoothness of the entire metro operation during hajj season.
Concentration in English, Business Studies & Entrepreneurship.