Kashif Hussain Soomro

Hong Kong & Shanghai Banking Corporation Bank
Working with CUPOLA TELESERVICES
Dubai- UAE
Financial Advisor May 2012 to date: As a key member of HSBC Direct team, based within contact Centre, I am responsible for providing a world-class level of service, over the telephone, to HSBC commercial (business) customers.
Key responsibilities include: • Identify customer needs
• Deal with everyday queries from our commercial (business) account customers - helping with balances and statements, making bill payments and setting up standing orders
• Maximize cross-selling opportunities and pass leads across to inbound customer sales executives
• Encourage the use of the Bank's alternative delivery channels (e.g. internet or mobile) according to the customer's needs
• With High profile customers of HSBC and advising them about their credit card balances and management of outstanding with other banks credit cards

• Establish education objectives and oversee the preparation of materials required for course content;
• Deliver quality face-to-face examination training on part and full time courses, ensuring subjects are delivered to the highest standards;
• Research and develop innovative lecture delivery techniques;
• Teach groups of individuals from a diverse range of cultures;
• Monitor, assess and mark students work;
• Oversee examinations;
• Act as a personal tutor to students and provide advice and support where necessary;
• Active involvement in department and company projects as and when required.

A. F. FERGUSON & CO., Chartered Accountants a member firm of the PwC network
Worked with Hanover Outsourcing (Pvt.) Ltd
(Subsidiary of Chartered House UK) Feb 2006 to Apr 2006
Accounts Trainee (Internship)
Key Responsibilities include: • Coordination and correspondence with client in UK.
• Prepare accounts from primary records
• Control Accounts and Subsidiary ledgers
• Bank reconciliations
• Coordination and correspondence with the senior manager
• Supporting schedules, payroll
Experience in Information Technology Environment
• Proficient in MS Office especially MS Excel, Power Point.