Kasi Govind

• Lead underwriting support operations for Middle East clients, ensuring accuracy, efficiency, and compliance.
• Review, verify, and assess client documentation against internal policies and external regulatory frameworks.
• Collaborate closely with regional business teams to ensure the timely resolution of underwriting cases.
• Implement process improvement initiatives to reduce turnaround time and enhance service quality.
• Support audit and quality control measures to maintain operational excellence.

• Delivered customer operations support for domestic markets for 5 years, achieving high service levels and customer
satisfaction scores.
• Transitioned to supporting multiple cities across India, handling complex service operations and process
escalations.
• Provided mentorship and support to new team members, promoting service best practices and knowledge sharing.
• Contributed to implementing new operational procedures aimed at improving response time and efficiency. Support Expansion Uber
• Played a key role in expanding customer service operations from a single city to multi-city support, managing
increased service volume, and adapting processes for local requirements.
• Developed internal training material for new city onboarding, improving team readiness, and service consistency.
• Spearheaded service quality improvements across newly added cities by identifying key operational challenges.