Operations Manager
Synergy
Total years of experience :4 years, 0 Months
Solutions Afghanistan, Kabul, Afghanistan, Jul 2016 - June 2017
* Managed a staff of 70+ people and managed day-to-day development issues.
* Direct Managing a staff of 10 people of our own Automotive Workshop.
* Drove specification, scheduling, status and review processes and developed strategic plans and initiatives.
* Directed managers of a rapidly growing team and oversaw process improvement initiatives.
* Contributed to economic success by participating in the budgeting process and cutting operating expenses by
20% to 40% as well reduced Office and LSA expenses by finding smarter solutions for vendors, suppliers and
services as well as our own Automotive Workshop consumptions.
* Developed daily, weekly and monthly reports and revised plans as needed to meet changing goals and
requirements as well translated business priorities into implementable actions.
Automotive Diagnostic Specialist & Co-Founder, Rikomagic Kosova, Gjilan, Kosovo, Nov 2013 - Jul 2016
* Distributor and Reseller for different brands for Automotive Diagnostic equipment.
* Maintaining, keeping up-to-date and Repairing Automotive Diagnostic Equipment of different clients as per their
request.
* Training the staff of different clients as per their request on how to use Automotive Diagnostic Equipment.
* Performing technical assistance on diagnostic hardware, software and local area network problems and
configuration and keeping up-to-date all diagnostic equipment like Delphi DS150E, WOW Wurth, Bosch,
Launch, Toyota TECHSTREAM, GM TECH2, Mitsubishi MUT, Mercedes DAS, BMW GT1, Peugeot and Citroen
ACTIVA, Fiat Diagnose, Ford VCM and other related equipment for more than 15 workshops in Kosovo.
* Ordering tools and diagnostic equipment Providing online remote assistance for more than 15 workshops in
Kosovo.
* Managing and administering the company and its projects.
2
General Vehicle Mechanic & Diagnostics Specialist, DELPHI, Gjilan, Kosovo, Jan 2013-Jul 2016
* Performing technical assistance on diagnostic hardware, software and local area network problems and
configuration as well keeping up-to-date all diagnostic equipment like Delphi DS150E, Bosch, Launch, Toyota
TECHSTREAM, Chevy SnapON, GM TECH2, Mitsubishi MUT, Mercedes DAS, BMW GT1, Peugeot and Citroen
ACTIVA, Fiat Diagnose, Ford VCM and other related equipment for workshop.
* Troubleshooting all issues of client’s vehicles while receiving them.
* Inspecting and diagnosing cars and then informing our clients what needs to be repaired/replaced for their
approval.
* Repairing different electrical issues.
* Repairing electro-mechanical issues found such as EGR Valve, DPF, Throttle Body, etc.
* Repairing HVAC issues.
* Reprogramming Gearbox Modules and repairing electrical issues.
* Ordering tools and diagnostic equipment for workshop as needed.
* Leading a team of 5 mechanics as a Foreman and Advisor as required and requested.
Deputy Director of Operations & Automotive Diagnostic Equipment Trainer (As required), Afghan
Integrated Support Services (AISS), Project: Afghan Technical Equipment Maintenance Services (ATEMP),
Kabul, Afghanistan
Communicating courteously with customers by telephone, email, letter and face to face and handling customer
complaints and resolving on record time.
* Investigating and solving customers' problems, which may be complex or long-standing problems that have
been passed on by customer service assistants.
* Performed technical assistance on hardware, software and local area network connectivity problems and
component configuration.
Automotive Diagnostic
2011
* Leading the project for expanding the Intranet and Internet network infrastructure for Ministry of Defense
(MoD) in Afghanistan.
* Surveying, planning, designing, drafting a proposal for all sites as per Task Orders received.
* Working with a team of eight (8) members, all professionals in networking and telecommunication.
* Traveling day-to-day to Survey MoD sites in different provinces in Afghanistan.
LSA Manager & IT, Afghan Fleet & Group Services (AFGS), Kabul, Afghanistan
Performing technical assistance on diagnostic hardware, software and local area network problems and
configuration and keeping up-to-date all diagnostic equipment like
, Republic of Kosovo
, modules; Business Communication, Administration, Clientele, Advertisement, Simple Financial Managing, Accountability Certificate of Completion – Ministry of Labor and Social Well fare, Gjilan, Kosovo