كاترينا كوفالينكو

- Responsible for opening and closing the spa as per standard operating procedures
- Acknowledge and greet customers who enter and leave spa facilities
- Perform responsibilities of providing detail descriptions of spa packages, treatments, discounts, services, promotions and features of facilities
- Handle tasks of responding to guest queries and providing excellent guest service
- Perform responsibilities of maintaining a clean, safe and well- organized working environment
- Promote and maintain highest level of service that meets customer satisfaction
- Perform other job related duties as assigned ( HR, documents, emails)
- Employee coordination
- Responsible for scheduling new appointments, answering all calls that come into spa, instagram
- Dealing with cash, card transactions

"- Involvement in different activities such as exhibitions, trade shows, hosting, mall activations, business conferences (Weetex exhibition, Gitex shoppers, Gitex traders, Beauty World, Gulf food, Intersec, City Scape, Emaar mall activation, Porshe showroom opening, Formula1, Atlas Copco business conference, Samsung Fashion Forward, Dubai Properties activation, Modesh event support)
- Sales: promotion and presentation of a new launch, identifying customer needs, product knowledge (NDG promotion, Gucci Beauty, Tom Ford, Estea Lauder, Cartier, Versace, Pringles promo)
- Customer service: dealing with clients of various nationalities in private and public sector, approaching each client, organizational moments
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"- Sales, customer service, promotions of different luxury brands (Dior, Chanel, DKNY)
- Interaction with team members and management
- Following standards of the service and communication with clients
- Knowledge of 14 currency pairs, participation in various events, handling different sections (fashion, make up and perfumes, electronics & food)
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- Company’s product awareness
- Communication with the clients
- Dealing with suppliers
- Contracts, following up and controlling the orders from the calculation to the end of the installation work
- Calculation of orders in the program “Windows”
- Comparing and following up on new products in the market
- Documents processing
- Mail Distribution
- Phone calls screening
- Following up CEO’s calendar