Executive Assistant of Founder & CEO
METEORA Real Estate Development
Total years of experience :8 years, 10 Months
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Inspecting property conditions and coordinating maintenance activities.
Maintaining organized and updated resident files and records.
Addressing and resolving residents' questions, concerns, and complaints in a timely manner.
Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
Ensure apartment is ready for resident to move-in on agreed date.
Monitor renewals. Distribute and follow-up on renewal notices.
Assist in conducting market surveys.
Operation & Customer Relationship Manager
Energy Plus Fitness Club
May 2018 to March 2020
Develop service procedures, policies and standard.
Handle escalated customer service issues.
Track customer complaint resolution.
Identify and address front desk and sales team training and coaching needs.
Ensure proper documentation of membership information.
Analyse statistics and preparing reports for the highest management (sales, stock & consumable reports, performance of team).
Operate the club in whole aspects: maintenance issues, stock, customer satisfaction Implementation of software by practical ideas for improvement of daily tasks for customer satisfaction.
Review load application, approve or disapprove loans, communicate loan decisions to customers.
Signing on new clients and assist them to finalize required process.
Managing client bank accounts, including opening and closing accounts, and overseeing transactions.
Processing deposits, payments, and withdrawals.
Recommending and explaining banking services and products to clients based on their needs.
- Interview loan applicants, collect and analyze financials and related data in order to determine the general credit worthiness of the prospect and the merits of the specific loan request.
- Work with Retail Credit staff to review complicated transactions.
- Identify cross-sell opportunities through proper customer profiling.
- Participate in training programs to enhance product knowledge.
- Analyze customers' financial situations with the goal to provide the appropriate loan product that will meet their needs.
- Request documents from the customer and submit a paperless loan package to bank loan committee for e-approval.
- Monitor customer order activities, accounts receivable and payment history to identify risk and ensure adherence to credit terms.
Specialist’s Diploma in Economics and Entrepreneurship / Accounting and Audit (UAE attested) from Sep 2007 to May 2012