Service Desk Analyst
Telus International Philippines
Total years of experience :18 years, 4 Months
SERVICE DESK ANALYST
TELUS International Philippines, ADB Avenue, Ortigas, Pasig City
February 2013- Present
• Provide desktop and application support for employees within TELUS
• Serves as a Single Point of Contact for any desktop, application, and network issues for TELUS employees based in Canada, Philippines, and Guatemala.
• Processes tickets and escalate issues to other support teams depending on the issue.
Manabat Sanagustin & Co., CPAs provides Audit, Tax and Advisory Services on its external clients
• Provide desktop support for over 800 clients within Manabat Sanagustin & Co., CPAs employees by phone or in person as needed to minimize downtime
• Identify, isolate and repair laptops and desktops as well as doing preventative maintenance routines
• Blackberry and iPhone/iPad mobile e-mail configuration and support
• Server maintenance, update and upgrade
• Exchange Server administration
• Active Directory administration
• Network Printer configuration
• Tape Backup and Restore
• Other Administrative tasks (documentation, equipment inventories, teleconference set-up, user manual, payment request forms for purchased equipments and services, dealing with suppliers for IT equipment purchases)