Katherine Mariano

• Responsible for specific areas of the world (Middle East and Africa) alongside the relevant sales manager, developing close collaboration not just with the end customer, but also varying internal customers within the business.
• Provide excellent quality customer service to both the internal and external customer, managing all aspects of the sales order processing cycle from sales quotations to dispatching shipments.
• Process new sales orders, including entry, acknowledgement and margin checking.
• Provide best availability with lead time and technical information and support ensuring expectations of customers are met.
• Assist the Logistics Manager with invoice preparation, certificates of origin, packing lists, inspection certificates to ensure these are available in time for clearance of goods once landed at their country of destination.
• Support the Export function of the company and be a critical part of improving the processes within that function.
• Undertake any other ad-hoc projects as required (e.g. benchmarking projects, efficiency projects, etc.)

• Regularly check for projects available for bidding through government website.
• Negotiate terms of agreements, draft contracts and obtain permits and licenses.
• Prepare all required documents for bidding.
• Update status of every project to the General Manager.
• Maintain files of old and new projects and assure its contents to be secured and confidential.
• Settle concerns with regards to government requirements and update oneself on new rules and regulations of the government.
• Prepare internal and external reports pertaining to job status.
• Oversee all onsite and offsite constructions to monitor compliance with building safety regulations.

Administrative Officer - Main Responsibilities
• Perform a wide variety of responsible clerical, technical, administrative and office assistant duties in support of the Office Manager/ Human Resource Manager.
• Handle all inquiries and assist clients within my capacity, respond to phone calls in a professional & timely manner, take and relay messages, receive and direct visitors.
• Check the overall condition of office, sort and distribute mail, attend to all employees’ requests, and support staff whenever needed.
• Write and distribute email, correspondence memos, letters, faxes and forms.
• Arrange hotel and travel and prepare itinerary, trip file and supplies for all employees.
• Organize meetings and take detailed minutes.
• Manage and arrange for payment of all office bills.
• Negotiate with suppliers to ensure best available quality and price is acquired.
• Check for best available insurance plan for employees, vehicles and offices; then complete all related paper work to finalize / renew the contract with insurer.
• Manage driver’s schedule & all matters related to company vehicles.
• Manage all issues required from PRO in regards to immigration, labor renewals, cancelations, additions, company Trade license, RERA and Chamber of Commerce, etc.
• Coordinate with IT staff to resolve software/technical issues to ensure work runs smoothly.
• Handle all matters related to building management such as lease renewals and permits, payments, parking and entry approval during delivery or maintenance at the office.
• Manage office supplies inventory by checking stock to determine inventory level; placing and expediting orders for supplies; and verifying receipt of supplies.
• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories.
• Handle managerial duties in the absence of Office / Human Resource Manager.
• Undertake other related duties such as:
 Legal contract preparation, application and monitoring of UK land (Epsom, Harrow, Dartford).
 List properties for sale and for rent using Propspace CRM system and online.
 Manage Leads Master File for all daily online/personal client enquiries and distribute
the list to Sales Consultants and Managers through ACT, CRM software and prepare
daily report of Leads Master File

HR Officer - Main Responsibilities
• Maintain all HR filing system which includes all information, official documents, annual
leaves / sick leaves, salary increments / deductions and other related documents.
• Implement HR policies with regards to attendance, annual leaves, tickets, public holidays,
dress code, lunch breaks, meetings etc.
• Plan and coordinate recruitments, prepare job announcements and advertisements.
• Assure discreet handling of all business and maintain confidential matters and documents.
• Update all systems with details of the new staff members (HR database, log-in system,
phone lists, payroll and organization chart).
• Respond to HR requests such as salary certificate, NOC and leave request, etc.
• Ensure all HR filing systems are well maintained, up-to-date, and well protected with
authorized access only.

Executive Officer - Main Responsibilities
• Act as the connection point between employees and management.
• Manage the schedule of the CEO including meetings, flights, personal events, payments,
renewals.
• Search and book best available flights and hotels according to the CEO’s requirements.
• Send emails, letters, memo, etc. on behalf of the CEO and follow up when needed.
• Manage the CEO’s personal accounts and memberships in different institutes & facilities,
such as Skywards, Capital Club, etc.
• Manage all paperwork related to the CEO’s personal cars, bank transactions, family
insurance, etc.
• Maintain utmost discretion when dealing with sensitive information.

• Promotes Sun Cellular products and services to subscribers and potential clients by highlighting the benefits and advantages of the same to help them better appreciate Sun Cellular’s competitive advantage.
• Implements marketing, sales, retention/loyalty programs and promotes Value Added Services (VAS) usage by actively offering Sun Cellular products at business center.
• Prompt, courteous, proper response and assistance and demonstration to customer at business center in the use of Sun Cellular products and services.
• Guides potential clients to meet the necessary requirements based on set credit parameters for processing.
• Prepares, submits and files reports on business center operations to maintain a reliable information system.
• Updates oneself on products, systems, customer service and others by reading provided materials and attending seminars and trainings requires by the company.

Performs other duties and tasks as assigned by the Business Center Officer/ Manager from time to time. This may include tasks such as inventory and cashiering management:

 INVENTORY CUSTODIAN
• Ensures efficient receiving and releasing of inventory following an accurate and reliable recording, monitoring and strict implementation of inventory policies and procedures.
• Prepares, submits and files Inventory Reports on business center operations through a daily update of the various inventory forms.

 CASHIER
• Secures all cash, cash equivalents and cashiering paraphernalia like official receipts, credit card charge slips and others by using designated areas in the business center for safekeeping.
• Adheres to the strict implementation of established cashiering processes and policies, ensuring that valid payments are accepted, intact and deposited on time.
• Prepares Daily Collection Reports required by management and ensures its accuracy and completeness.
• Responsible for proper turn- over and reconciliation of daily collections.

• Promotes DIGITEL and SUN CELLULAR products and services to subscribers and potential customers by informing them the features and benefits they will enjoy.
• Interacts with customers properly and courteously.
• Informs the potential customers of the necessary requirements on their application.
• Sends applications to the Approving Officer and prepares and submits Policy Exception Form(PEF) if the application is disapproved and to submit Appeals Committee Form(APCOM) if necessary.
• Conducts telemarketing and field marketing.

• Responsible for providing accurate, efficient and timely processing of over-the-counter
transactions pertaining to deposits, withdrawals, payments, foreign currencies, payroll
processing and other miscellaneous transactions.
• Promotes and offers the right and complete range of products and services that clients
need.
• Assigned to open accounts, process loans applications, account maintenance and
systematic filing of reports and other bank documents.

• Answers telephone calls if necessary.
• Assists customers in opening accounts.
• Explains and answers queries regarding the application.
• In charge of issuing ATM’s and passbook to customers.
• Accepts cash and cheque deposits and loan payments.
• Processes withdrawal and cheque encashment.
• Posts and balances transactions.