Sales Manager
KLM Royal Dutch Airlines
Total years of experience :34 years, 8 Months
Secretary to Regional Manager of Zimbabwe, Zambia and Malawi. Reservations supervisor, Sales Executive responsible for sales, bookings and customer care. Responsible for signing up corporate clients and maintaining good relationships with the clients.
2012 - 2013 KLM Royal Dutch Airlines - Zimbabwe Sales Manager
Supervised Joint Venture between Air France KLM and Kenya Airways to work together. Introduced Key stake holders to various Heads of State, Minister of Tourism, Minister of Transportation in order for Netherlands Government and Zimbabwe Government to enter Bilateral agreements between the two countries.
Set up office in Zimbabwe and all administration for correct documentation to start up landing rights in Zimbabwe.
2009- 2012 EMEA Travel And Tours - Zimbabwe Director 2008
Al Amiri Group of Companies Dubai
Sales Manager
• Introducing new business to Dubai through Desert Rose
• Handling of applications for Tourist visas and hotel bookings
• Booking of tours in Dubai
• Zimbabwe representative - ensure payment collections from Agents
2004 - 2008
Kipveiw Trading P/L
Sales Director
• Trading - Buying and Selling of goods in a very harsh environment and making profit was essential for successful business operation.
• Clearing of goods through Customs and Immigration
• Making new contacts and keeping them satisfied after supplying the goods required.
2001 -2003
KLM
Regional Sales Manager
• Smooth running of the Zimbabwe, reporting to the General Manager based in South Africa.
• Taking care of Executive clients
• Organizing functions and promotions for Agents and corporate clients, consisting of CEO's, General Managers, Ambassadors of other countries and Non Governmental Organizations.
• Sales reports, financial reports and Economic reports to General Manager.
1998 -2000
KLM
Accounts Executive Sales and Marketing
• Responsible for all advertising
• Visiting Travel Agents and securing new business
• Signing corporate deals for excessive business travel and making new contacts
• Giving presentations
• Flying Dutchman coordinator for Zimbabwe.
1992 - 1998
KLM
Reservations Supervisor
• Supervising day to day running of the Reservations Department
• Dealing with all Travel Agents and sorting out any problems that they may have regarding bookings and ticketing.
• Flying Dutchman helpdesk
1991 - 1992
KLM
Reservations Agent
• Day to day running reservations, ticketing, accounting and filing
• Credit card charges form entries, refunds processing, rebates processing, PTA and overseas Hotel bookings.
• Airport duties as and when required.
1984 - 1991
KLM
Secretary
• Secretary to Regional Manager for Zimbabwe, Zambia, Angola and Malawi.
• Handling Petty cash box and check, verify and reconcile all staff travel allowances and hotel bills.
• Liaising with Government departments for permits and security passes at Harare International Airport
1983 - 1984
Barclays Bank -Cripps Road
Non Residence Division Leader
• Ensuring smooth and continuous running of all tellers
• Cashing personnel wages for individuals and companies
• Balance sheet, ordering stationery, stock control and supervising of staff and organizing training for all staff.
• Cost controlling
• Foreign Exchange transactions
• Dealing with all non residence blocked accounts
• Sending out pensions and general bank duties
1982 - 1983
Barclays Bank -Baker Avenue
Teller
• Cashing personnel and business Cheques for companies and individual
• Daily Balance sheet and wages
• Taking care of all mail distribution
• Enquiries, savings, Accounts, Foreign Exchanges and general bank duties
1981 - 1982
Barclays Bank -Head Office
Personnel Department
• To ensure smooth and efficient running of the office
• Payroll, personnel loan approval, leave cards for all personnel
• Ordering stationery, stock control and quality control
• Supervision of staff training.
1979 - 1980
Auditor General Office
Receptionist / Telephonist
• Dealing with public and handling all sorts of enquiries
Ministry of Finance
Receptionist / Telephonist
• Dealing with the public and answering all incoming telephone calls.
• Distribution of salaries
• Ordering stationery, stock control and quality control
• Supervision of staff training
Dates Institution Qualifications Gained 1992 - 2001 KLM • Reservations Introduction Course • Passage Introduction Course • Intermediate Passage Course • Advanced Passage Course • Time Management • Practical Aspects of Sales and Services • People Management 1 • Assist Training • Dealing with Aggression • Fares and Ticketing Advanced • MAS - Revenue Management • Service with a Smile • Presentation Skills
Rhodesian Certificate of Education Bachelor's Degree in Theology Airline Training Certificate
1991 CF-Tully • Word Perfect • Word Perfect Advanced • Lotus 1-2-3 • MS DOS Morgan High School -Harare, Zimbabwe • High School • Level RCE Higher • Bachelor of Theology Degree