Secretary
Saad Group
Total years of experience :3 years, 8 Months
• prepare and manage correspondence, reports and documents
• organize and coordinate meetings, conferences, travel arrangements
• implement and maintain office systems
• arrange and confirm appointments
• organize internal and external events
• handle incoming mail and other material
• set up and maintain filing systems
• set up work procedures
• maintain databases
• communicate verbally and in writing to answer inquiries and provide information liaison with internal and external contacts
• coordinate the flow of information both internally and externally
• operate office equipment
• manage office space
Receives customer calls in a call centre environment. Continuously provide high quality service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLA's). Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. Is responsible for achieving individual targets and/or sales goals whilst maintaining quality and compliance.