Katrina Nina Yap, customer services / salles

Katrina Nina Yap

customer services / salles

Teletech

Location
Philippines
Education
Bachelor's degree, Special Education
Experience
6 years, 1 Months

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Work Experience

Total years of experience :6 years, 1 Months

customer services / salles at Teletech
  • Philippines
  • August 2012 to January 2013

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Customer Service/ Sales at Teletech
  • United Arab Emirates
  • January 2012 to January 2013

Teletech Customer Service/ Sales 2012 up to now
Job description: Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Assitant Admin at Globe
  • January 2010 to January 2012

Globe Assitant Admin 2010-2012
Job description: Oversee all aspects of general office coordination; Monitor and assist with maintenance of the organization's; Coordinate and maintain records Set up and coordinate meetings and conference;
Taking-in-Charge of the different events in the area sponsored by GLOBE

Assistant Admin at Globe Telecom
  • Philippines
  • January 2010 to January 2012

Oversee all aspects of general office coordination; Monitor and assist with maintenance of the organization’s; Coordinate and maintain records Set up and coordinate meetings and conference;
Taking-in-Charge of the different events in the area sponsored by GLOBE

Teacher at SPED
  • January 2009 to January 2010

Special Therapeutic Education SPED Teacher 2009-2010
For Special Children Center
Job description: Work with children and youths who have a special disability, enjoy the challenge of working with students with disabilities and the opportunity to establish meaningful relationships with them.

Volunteer at Home of Joy Family Camp
  • January 2009 to December 2009

Home of Joy Family Camp Volunteer 2009

-Vocabulary Competence of the Grade V Fast Learners
Passed
-Cheer dance Choreographer
-Empowering Filipino Families/Individuals taking care of non related Children
-Leadership award

Event Coordinator at K&N Production
  • Philippines
  • January 2007 to October 2009

Event coordinators are expected to coordinate every aspect of an event to make sure that it occurs without a hitch. Event coordinators are often expected to calculate a budget for proposed events. Coordination of approved events can include managing details like choosing the event location, arranging the schedule, selecting speakers/entertainment, choosing vendors, selecting menus, procuring accommodations, creating and distributing marketing materials and arranging transportation for attendees.

Education

Bachelor's degree, Special Education
  • at Holy Name University
  • October 2009

is the education of students with special needs in a way that addresses the students' individual differences and needs. Ideally, this process involves the individually planned and systematically monitored arrangement of teaching procedures, adapted equipment and materials, accessible settings, and other interventions designed to help learners with special needs achieve a higher level of personal self-sufficiency and success in school and community than would be available if the student were only given access to a typical classroom education.

Bachelor's degree, SPECIAL EDUCATION
  • at HOLYNAME UNIVERSITY
  • January 2009

LEVEL ATTAINMENT NAME OF SCHOOL ATTENDED DEGREE ATTAINED / TITLE YEAR GRADUATED COLLEGE HOLYNAME UNIVERSITY BACHELOR OF ELEMENTARY EDUCATION MAJOR IN SPECIAL EDUCATION (SPED) 2009

High school or equivalent,
  • at HOLY SPIRIT SCHOOL
  • January 2001

ELEMENTARY HOLY SPIRIT SCHOOL ELEMENATRY CERTIFIED 2001

Specialties & Skills

Customer Service
General Sales
Home Marketing
Civic Education
Therapeutic areas
CUSTOMER SERVICE
GENERAL OFFICE
MAINTENANCE
MARKETING
MENTORING
THERAPEUTIC

Languages

English
Expert
Tagalog
Expert

Memberships

Peer Counselor
  • Member
  • January 2007