Travel Desk Manager
United Bank Limite
Total years of experience :23 years, 5 Months
• Developed strategic policies and programs for corporate travel
• Handle and oversee all travel arrangements (air, lodgings etc.) and operations
• Manage relationships with travel agencies and vendors
• Negotiate contracts/ rates and prepared SLA with travel Agencies and service providers
• Provide advice on travel documentation, insurance, import/export regulations etc.
• Process T&E payments and handle reimbursements Claims
• Ensure compliance in all aspects of travel procedures and Bank policies
• Drive continuous improvement of travel programs and processes
• Coordinate with Audit Team and ensure satisfactory Audit rating
• Improved department’s Audit rating from Marginal and secure Satisfactory rating in last 2 years Audit.
• Automated Travel operations, Prepared SOPs and SLA and update as and when needed
Directlyreported to Head Service Qualityin/transforming /improvingBank's customer experience.
•Successfully build a Customer Centric culture that is aligned to the Bank's values
•Provided leadership and coaching that inspires excellence in people management across the function,
•Ensured constant development of staff talents to have high-performing, engaged and customer-focused Service Delivery teams.
•OutlinedHealth check list, MSP & VMSP and CSS Questioners, strategies and objectives
•Arrangedcluster wide sessions and other trainings for clarity of vision & purpose that responds to customer feedback.
•Conducted Health Check Visits and identified problematic areas, find route cause and advicepermanent solutions
•Engaged with employees and customers to uncover areas for improvement and enhancement
•Resolved serious customer issues in the rare event that incidents arise
•Advised, recommended and derived innovation in line (and exceeded expected developments expectation)
•South cluster successfully achieved all the assigned targets and secure Top rating in Video MysteryShopping Program, MSP and Customer Satisfaction Survey.
•Deliver a robust and transparent first line of defense control environment across the operation. Developing a Customer Service Strategy, setting and delivering this vision across the organization
2006-2013 Retail Sales
• Worked as RM in new inaugurated Priority Banking Branch and increased 150 Million net growths in Liability Business. Awarded as Top RM twice
• Worked in Gulistan Branch as Branch Manager and increase 250 M business on June 2011 Closing
• Worked in Rahimabad Branch and qualified three PAM in one year
• Worked in Hydri Branch and increased liability Sales Business including Consumer & Banca.
Visiting Faculty UBL Staff College
Conducted Several Trainings in Staff College related to Account opening Process, KYC, banking products including Liabilities/Trade Orientation, Policy/Reporting/Audit Rectification related training.
Supervisor Trade
Later on the job transferred to Trade Department. The Trade Departments were responsible to look after the trade business of entre Nazimabad & SITE Area comprising more than 40 branches.
• After getting practical training in CPU trade at head office, Self-initiated trade awareness program for Branch Managers, Look after all the trade customer of both area, and resulted remarkable increase in Trade business from 1B to 4B.
• Remarkable increase in LGS Business, resulted value added growth of Branch/Area profitability
• Maintain Good liaison with SME & CBG in order to increase the customer Satisfaction at its peak
Retail Banking
Worked as Branch Supervisor, under the Area Manager and resulted remarkable growth in newly introduced “Minor Accounts”, Current account and consumer products.
Started working with Audit Division as Admin Officer. Direct reported to Audit Chief in:
• Staff Hiring, Performance Appraisals and Compensations assess staff Training needs and arrange training sessions.
• Preparation of Budgets, Liaison with regional offices and Controlling and Monitoring of divisional expenses within predefined
• Further Financial Management Audit Assignment were also added to the assigned Portfolio which included Audit of HR, Asset Management, Travel department, Printing and Stationary Division, SBP reporting Finance Department and IT procurement
Visiting Faculty UBL Staff College
Conducted Several Training in Staff College related to Account opening Process, KYC, banking products including Liabilities/Trade Orientation, Policy/Reporting/Audit Rectification related training.
courses: Matric from Model Day Care
