SHAZIA MANZOOR, Flight Attendant

SHAZIA MANZOOR

Flight Attendant

Eastern Skyjets

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, commerce
Experience
19 years, 8 Months

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Work Experience

Total years of experience :19 years, 8 Months

Flight Attendant at Eastern Skyjets
  • United Arab Emirates
  • November 2011 to September 2014

November 2011- till Date Eastern Skyjets


Flight Attendant
Responsibilities
• Ensuring Safety & Comfort Of Passenger
• Dealing with VIP passengers and ensure to deliver high quality and standard of service
• Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
• Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.

Worked as a Department Manager Customer Services at Metro Cash & Carry
  • Pakistan
  • September 2008 to March 2010

Sep 2008 till March- 2010 Metro Cash & Carry-Karachi


Worked as a Department Manager Customer Services.


Responsibilities:
• Making Marketing strategies for the Promotion of property
• Implementing company Standard Operating procedures
• Provide protocol to all major VIP's coming to the store
• Maintaining customers data base documentation
• New Registrations Managing Staff and training new staff

Worked as a Manager Marketing & Public Relations at Accor Group Of Hotels
  • August 2007 to August 2008

August- 2007 till Aug- 2008 Grand Mercure Karachi Airport Hotel (Accor Group Of Hotels)


Worked as a Manager Marketing & Public Relations


Responsibilities:
1 Making Marketing strategies for the Promotion of property
1 Making articles & Press releases and issue them in all the major magazines & news papers
1 Launching new packages and give adds to increase the sale
1 Organizing events and getting sponsors
1 Invite all the major social figures and VIP's to the hotel
1 Provide protocol to all major VIP's coming to the hotel
1 Arranging & Conducting Conferences, Launches & Press Conferences
1 Maintain PR with all major press, media and social figures
1 Making Marketing Plan & Budget and send it to Accor head office Dubai
1 Arranging all In house staff functions, staff birthdays etc
1 Designing of Adds, flyers, fact sheets with JWT
1 Going for direct sales calls to get sponsors for events and new accounts for the hotel


PROJECTS & EVENTS
1 Arranged launch of Lufthansa German Airline in Pakistan
1 Arranged & Conducted Launch of Novotel Lahore with Accor Group & EOBI
1 Party For HSBC
1 Arranged Chief Minister's Visit to the hotel
1 Basant Festival (In house) & Got sponsorship from BOSCH PHARMA
1 Arranged special Iftar festival with lucky draws and special prize including international tickets
1 Launched SUMMER BONANZA, IFTAR PACKAGE AND SPECIAL WEDDING PACKAGE to increase the sale of property

Flight Attendant at Airblue
  • Pakistan
  • April 2004 to December 2007

April 2004-2007 & May_ 2010 till Oct 2011 Airblue


Flight Attendant
Responsibilities
Ensuring Safety & Comfort Of Passenger

PR Executive Later at Unilever Pakistan
  • Pakistan
  • March 2003 to March 2004

March_ 2003 till March- 2004 Unilever Pakistan

PR Executive Later on promoted as Senior Executive

Responsibilities
2 Worked in Modern Trade Department
2 Keep check on DSR's and maintain contact with top 10 outlet retailers of the city to ensure maximum sales of Personal Products
2 Arranging exhibitions for the promotion of Personal Products

Education

Bachelor's degree, commerce
  • at University Of Karachi
  • January 2010
High school or equivalent, COMMERCE
  • at I.Com DHA Girls College Karachi
  • January 2003
High school or equivalent, SCIENCE
  • at The City School Karachi
  • January 2001
Diploma, Computer Science
  • at Institute Of Computer Technology
  • January 2001

Specialties & Skills

Brand PR
Customer Service
ACCOUNTS FOR
DIRECT SALES
DOCUMENTATION
MARKETING
REGISTRATIONS
TRAINING

Languages

Urdu
Beginner
English
Beginner