Inside Sales Executive
Genome Technology Consultants
Total des années d'expérience :14 years, 8 Mois
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
Understand customer needs and requirements.
Route qualified opportunities to the appropriate sales executives for further development and closure.
Close sales and achieve quarterly quotas.
Research accounts, identify key players and generate interest
Maintain and expand your database of prospects within your assigned territory.
Team with channel partners to build pipeline and close deals.
Perform effective online demos to prospects.
Making outbound calls for promotions, Campaigns and Telemarketing.
Leading and motivating the Call Centre Team for their best performance .
Responsible for all the reports for the Call Centre, i.e. event, Campaign and promotion reports.
Maintaining a monthly calendar schedule for the all the call centre agents .
Planning and following up for the incentives for the campaigns .
Keeping a track and planning the SOP for the call centre . Provide status reporting of team activities against the program plan or schedule .Keep the project manager and product committee informed of task accomplishment, issues and status. Serve as a focal point to communicate and resolve interface and integration issues with other teams. Escalate issues which cannot be resolved by the team. Provide guidance to the team based on management direction. Responsible for the overall performance of the call centre.
Ensign Equipment (P) Ltd., Bangalore January 2010 - March 2014
Office Administrator
Producing documents, briefing papers, reports and presentations.
Experience of managing a team of up to 15 office staff members.
Organizing and maintaining diaries and making appointments.
Staff administration including holiday and sickness tracking.
Assisting with the preparation of the monthly management accounts.
Monitoring of staff time sheets time in lieu and holidays.
Organizing meetings and ensuring senior managers are well prepared for them.
Maintaining & developing the office filing systems both on paper and computer.
To identify, plan and execute implementation of new business streams.
Ensuring that any concerns or complaints are dealt with appropriately.
Involved with recruitment; dealing with ad responses, sourcing potential candidates and arranging interviews.
My strength in this area are :
providing clear management and leadership
Good office management skills and computing skills
Organizing maintenance of systems, document records, space management
Ability to come up with own ideas to take the company forward
Experience of forward planning and team management.
Report monthly on office progress, identifying areas of concern or improvement
DELL INTERNATIONAL SERVICES September 2004 - November 2009
Senior Technical Associate (TSA) (Tech support- Canada, Id - 813719)
Dell Inc. is an American multinational computer technology corporation based in Round Rock, Texas, United States, that develops, sells, repairs and supports computers and related products and services. Bearing the name of its founder, Michael Dell, the company is one of the largest technological corporations in the world
Responsible for supporting all aspects of end user Information Systems support including backend system and services support in the Canada office.
Essential Responsibilities:
✓ Perform remote and desk-side, on-call, telephone and operational support of PC based information technology. This includes diagnosis, problem resolution, escalation, and follow up with customers on their specific requests.
✓ Participate in and create Helpdesk and personal computer policies, standards, procedures and work instructions for implementation and on-going support of in-house customers.
✓ Utilize tools (Quest and others) to monitor infrastructure for basic availability of key systems and technologies.
✓ Prepare and implement schedules, status reports and milestones for assigned responsibilities.
✓ Interface with all other support team members to ensure smooth operation of the desk-side support environment.
✓ Prepare personal computer or related technical documents as required.
✓ Participate in training activities as applicable.
✓ Maintain working knowledge of Quest standard microcomputer software and project related packages.
✓ Maintain current knowledge of basic personal computer repair, upgrade and support techniques.
Handling calls for technical queries(desktop support ).Senior technical support representative .
ICICI OneSource May 2003 - August 2004
Customer Service Associate (Out Bound)
ICICI OneSource, currently known as Firstsource is a leading global provider of business process outsourcing (BPO) services offering a wide range of services across banking and financial services, telecommunications and media and the healthcare industry.
✓ answer calls professionally and respond to customer inquiries
✓ research required information using available resources
✓ handle and resolve customer complaints
✓ provide customers with product and service information
✓ enter customer information
✓ process orders, forms and applications
✓ identify and escalate priority issues
✓ route calls to appropriate resource
✓ follow up customer calls where necessary
✓ complete call logs
✓ produce call reports
BA English.
St.Anne's College, Bangalore. Computer literacy Windows 98, Windows xp, Vista, Windows 7, MS Office, html, FrontPage 2000 Coral draw 11, Adobe PageMaker 6.5, Adobe Photo Shop 7.
Pre-University College (Chemistry, Biology, Computer Science)