kaushal upadhyay upadhyay

technical support à IBM INDIA

• Inde
• décembre 2010 à octobre 2014

Previous Employer

Technical Support Finance Software Quicken and Turbotax (IBM India Pvt Ltd.)
Duration:-Jan. 2011 - March 2014
Work Duration- 3.2 Years

Short Company Description
Mex Lifestyle is a company, and Mex is a Brand from last 22 Years. (http://www.mexlifestyle.com ) Mex provides an avant-garde range of handbags, wallets, laptop bags and other chic accessories for today’s contemporary, independent & free-spirited women. All Mex products are crafted with creativity, prophesy and unique style. All our bags, belts and wallets are designed with great finesse & superior quality raw materials, to make them stand apart from the crowd. Mex also focuses on providing a diverse range of trendy office bags, wallets and belts for men, which are good enough to enhance & redefine the personality of sophisticated urban professionals.

Key responsibility
 Online Catalog creation for Women Handbags, Clutches, Men’s Leather Accessories.
 Checking product image quality and description.
 Product uploading and maintenance through Website admin panel.
 Order processing ( Flipkart, Snapdeal, Ebay, Amazon, Myntra etc, .
 Serve Customer on SOR/Market Place /Drop shipment Model
 Ensure growth with online channel partners through suitable offers, schemes, promotions & deals.
 Ensure optimum stock availability of products, maintain proper product life cycle and smooth management of products and stock clearance
 Ensure smooth flow of operations through proper order management, inventory management, customer care.
 Managing return and claim,
 Preparing MIS for slow moving and fast moving SKU’s,
 Maintaining SLA for Portals.
 Website Maintenance.
Skills
 Good management skill,
 Good Photoshop knowledge,
 Excellent problem solver with strong analysis and reporting skills,
 Effective listening skills,
 Creative thinking skills,
 Good communication and organizational skills,
 Computer savvy and technical skills.
Strength
 Responsible, Hardworking, energetic, and reliable, recognized for assuming additional responsibilities,
 Self-Motivate,
 Honesty and Integrity,
 Team Work Skills,
 Ability to multitask.
Academic Milestones

 B.Com from Manav Bharti University
 12th from C.B.S.E Board
 Matriculation from U.P Board.
 NIIT 3 years Diploma


Technical knowledge

 Window-XP, Vista, Windows 7, Windows 8, Mac OS
 Good Knowledge of System Hardware, MSWord, Excel, PowerPoint,
Photoshop
 Macromedia Dreamweaver, CSS, HTML, SQL Server 2005


Global Certifications

 MCP(70-528, 70-536, 70-547).
 Sql server 2005(70-431)