Senior Vmware
IBM
Total years of experience :14 years, 0 Months
TCS (ASML Project)
•Responsible for monitoring call queue, reporting on ticket volumes and distribution of procedural/technical documentation to my team.
•Deployment and decommissioning of virtual machines as per the change Management.
•Working on patch management process
•Monitoring the alerts Vcenter environment.
•Working on host ESX upgradation process.
•Working on code 42 for Enterprise admin Backup.
•Monitoring the Health status of Virtual machines and Hosts in Vcenter
•Troubleshooting the remote server Hardware management using ILO
•Upgrading the Virtual machine resources like disk, memory and cpu
•Working on vmotion, snapshots and cloning virtual machine
•Handling host upgradation and host migration process
•Working on Scom alerts.
•Working on Active directory.
•Work allocation and mailbox management, leading from front and ensuring the call is setup at the start and end of the day
•Supporting the subordinates whenever necessary
•Timely escalations to higher management and stake holders
•Leading the team from front and ensuring the tickets are solved with in the SLA
•Raising the case with the Microsoft and VMware team.
Senior Windows Admin
E.I DuPont
•Effectively handling calls from remote locations using tools
•Installing, Administering & troubleshooting of windows server.
•Providing support and administration for the active directory environment including user rights, permissions, and general administration.
•Maintaining the system security with McAfee Endpoint protection
•Creating/deleting and applying group policies as per the company policies.
•Proactively monitored customer trouble tickets.
•Contacts to meet operational requirements.
•Managing Asset database maintenance
•Configuring and troubleshooting Mailing issues
•Trace and troubleshooting the connections between server and local
•Responsible for monitoring call queue, reporting on ticket volumes and distribution of procedural/technical documentation to my team.
•Handling the team
•Manage new hire account creation, user terminations, privileges and all other user account modifications.
•Performed basic Active Directory maintenance.
•Daily Support and migration planning for users bases of users in multiple environments
•Managed and supported multiple domain Active Directory
•Provisioning and de provisioning of assets across multiple domains
•Decrypting the HDD data ( McAfee Encryption and Bit locker)
•Troubleshoots problems, responds to escalation, actively perform investigation and implement the fix within SLA
•Performed image building through PXE boot, Standalone and Network boot
•Supporting DVS environment
Windows Administrator 11thFeb 2013 to 13thNov 2013
Provided configuration, technical and administrative support for Windows NT servers in all the branches of the HDFC
•Managed all the Links and from Hub to all the branches of the HDFC in the state.
•Asset database maintenance and updating the various asset details with configuration and initiating IMAC in coordination with the asset and central teams.
•Interface with Application Support Specialists, system users, and vendor contacts to meet operational requirements.
•Coordinating with the central teams and regional respective teams for patch updating, software & hardware up gradation
•Coordinated with operating system support personnel to install various bank software installation/support, Client PC configuration, and other application setups.
•Effectively handling calls from remote locations using remote support tools.
•Configured and upgraded lotus notes client configuration for various Client PC`s.
•Performed network hardware installation and support for various client platforms.
•Backup monitoring and Management of all the servers in AP
•Arranged, managed, and organized user accounts and daily data backup
•Administered Terminal Server farms and Print Servers. Directly managed servers
•Responsible for all day to day Server activities, end user requests, racking of equipment, cabling and labeling, decommissioning of systems, system tracking and documentation and documentation updates.
•Troubleshoot server hardware issues such as boot problems, blue screens, raid controller issues, source application performance problems and determine root-cause of hardware resource constraints re mediate issues and engineer global solution to prevent recurrence
Maintaining Good productivity in team in terms of call resolution and handling the issues •Got more Appreciations from clients for speedy and perfect resolution of problems.
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