Kaustubh Pargaonkar

Offer Mobile and Web Application Enhancements and Support expertise to leading multi-experience development platform
for building unified digital experiences across all channels. Deliver digital front office solutions for Retail Banking, Business
Banking, and Corporate Banking sectors.
Lead group of 40 app developers and QA for effective mobile application development and production support.
− Manage mobile and web application development for major customers for streamlined end-to-end delivery.
− Coordinate robust mobile application support by directing global production support team for key customer assistance.
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− Oversee effective implementation of OS Upgrades pertaining to annual Apple and Android new releases to ensure
business continuity of mobile apps for customers.
Administer customer onboarding and monitor customer service, customer retention, and business continuity functions.
Work closely with pre-sales, sales, and legal to prepare, review, and process maintenance contracts and enhancements.
Direct recruitment, engagement, performance management, training for team. Provide technical direction and support to
team to align solutions and heighten customer satisfaction.
• Improved overall customer satisfaction score from 91% to 96% over period of 2 years.
• Significantly improved the customer response rate from 26% to 35%.
• Reduced overall defect density from 5 defects per 1000 lines to 2 defects.
• Grew original business partnership through robust upselling and cross-selling.
• Established release management practices and processes for streamlined deployment and release of mobile apps to
Apple and Android App Stores.

Spearheaded web various development projects by streamlining Agile Program Estimation Portals, Estimation Quality
Initiatives, and Function Point Analysis Team operations.
Facilitated Optum adoption of scaled agile practices for daily development activities. Managed development and delivery
of web-based portal for Agile Program Estimations. Optimised Agile Program Estimation tool to effectively integrate CA Agile
Central and CA Project Management (Clarity).
− Managed entire application development team responsible for solutions development.
− Gathered requirements to analyse, prepare, and maintain feature backlog.
− Organised sessions with key stakeholders and businesses to identify business priorities.
− Scheduled, and conducted key agile ceremonies like PI Planning, System Demo, and Inspect and Adapt workshops.
− Planned Program Increments and aligned features in accordance with prescribed PIs.
− Verified and approved product increments.
Directed Estimation Quality Initiative reporting group for optimal demand management Optum. Generated high quality
Tableau dashboards for leadership and top management.
− Supervised team of 4 senior reporting specialists with extensive knowledge on Tableau, Excel, and Datameer.
− Gathered requirements, analysed findings, and prepared and maintained feature backlog.
− Identified business priorities by facilitating sessions with key stakeholders and businesses.
− Planned Program Increments and aligned features with prescribed PIs to effectively verify and approve each increment.
Oversaw Function Point analysis team to provide function point size for in-house applications in aid of building estimations.
Gathered application requirements to build knowledge base and model. Completed software sizing by using IFPUG Function
Points. Updated and maintained generated estimation model.
• Enabled engagement of external project stakeholders and fulfilled project expectations.
• Accomplished improvement in estimation accuracy to enable cost reductions.
• Advanced application knowledge on healthcare applications for claims, claim settlement, and rules.

Worked on BFSI domain and brokerage products as

Operated on American Express Credit Card application as