kavita gulwani

Handled the entire scope of work pertaining to attestation services for clients at the Ministry of Human Resources & Emiratisation at the Wafi Tas-heel Center.
Catered to walk-in customers, attended to telephone and mail inquiries at the counter and resolved all queries that were raised as per prescribed levels of service.
Assisted customers in getting their documents legalized from over 91 countries and amassed knowledge on the intricacies of processes involved in each country’s governmental procedures.
Supported customers with any local attestation requirements within the UAE, provided updates to the customers regarding their certificates, managed the dispatch of the legalized certificates to the customers and kept all records and information updated on file.
Provided translation services of documents where required and as applicable in addition to ensuring that the base and target document were translated with full accuracy.
Maintaining files and records
Providing translation service of documents

Customer Service Officer - Retail Operations
Handled daily sales including presales inquiries and after sales support, using the required tools, information and skills to achieve team sales target.
Ensured sales skill development, customer handling savvy and maintained a remarkable customer service experience all day.
Aligned all service initiatives with the benchmarks set by the Quality Assurance team to meet the quality standards and tracking it against best in the industry.
Handled difficult, angry and frustrated customers, closely following up their issues until complete resolution and ensured their full satisfaction

Customer Service - Complaints Department
Endeavored to maintain the highest degree of customer service for all support queries and adhered to all service management principles, took personal ownership of all customer problems and proactively dealt with all issues preventing escalations.
Constantly updated product and service knowledge, logged customer feedback and prepared statistical reports to ensure Total Customer Satisfaction.
Reviewed customer complaints and services rendered, referred complaints of service failures to designated executives for investigation and ensured their timely resolution as per prescribed SLAs.
Provided guidance and advise to junior staff, liaised with customers to provide technical guidance and resolved customer issues.

Served as the first line of professional support to the General Manager on the EMV Project, a major project for the firm.
Handled all correspondence pertaining to the project, prepared associated reports and correspondence for UTI-ISL Pan card job.
Provided secretarial support including services as required by the General Manager so that deadlines are met with high quality work and perfection in execution.
Attended meetings, drafted minutes of meetings, reviewed and monitored progress of required information and its flow as required by the GM, concurrently ensuring delivery within the stipulated time.
Organized meetings, teleconference on priority and maintained a well-organized and effective filing system.

Personal Assistant to the Vice President - Marketing
Provided routine support on key matters pertinent to office and administration, formulated reports, managed office correspondence and organized the calendar of meetings and appointments.
Met prescribed requirements on all tasks delegated, arranged all meeting appointments for the Vice President, managed correspondence and coordinated with various departments across the company.
Screened all incoming calls to the office, handled meeting and greeting visitors at all levels of seniority, performed detailed checks of contacts and references prior to granting an appointment or a meeting in addition to keeping all parties involved updated in case of any change in schedule.
Arranged for all travel and accommodation requirements for both domestic and international visits, calibrated the agenda and scheduling the itinerary of programs scheduled, provided background information and took notes of minutes as required.
Maintained a proper system for the filing and indexing of documents and ensured that all correspondence is properly arranged and documented in a way to facilitate immediate retrieval upon request.
Maintaining office systems, including data management, filing
Arranging travels and accommodation

Handled front office responsibilities and operated the EPABX system consisting of 12 lines and 32 extensions.
Arranging meetings with local / overseas clients on behalf of the Directors and the Managing Director
Coordinating with overseas clients and making hotel reservations for them during their stay in Dubai
Carrying out daily correspondence on behalf of engineers
Typing of Tender quotations for clients and internal departments
Receiving and dispatching of material and documents through courier companies to local and overseas clients
Date Entry of records and maintaining data using MS Excel spreadsheets
Drafting advertisements for various posts on behalf of the recruitment manager for newspaper publishing
Inviting job applicants to attend interviews and reverting to them with details of their performance
Screening resumes of job applicants and forwarding them to the recruitment manager
Registering candidates for various positions, maintaining and updating their resumes on the database.
Responsible for maintain front office activities and Floor Management