Learning and Development Specialist
Emirates
مجموع سنوات الخبرة :18 years, 7 أشهر
Key Contributions:
1. Conducted business, performance and training needs analysis through in-depth product and target audience research to design and develop training content
2. Maintenance of organizational brand image through ensuring consistency across all training products and training delivery
3. Achieved consistently high scores in performance reviews and training delivery feedback from participants and peers
4. Wrote the award-winning submission to the Aviation Business Awards - Best Implementation of the Year (2013-2014) through collaboration among L&D teams and stakeholders to achieve top-class programs for both UAE National and Expatriate workforce
5. Contributed to the Association for Talent Development (ATD) award submission (2014) on the development of UAE National Graduates as Learning and Development Specialists in the Airport Operations, Cargo and Regional Learning team
6. Consulted on an outstation training project aimed at cleaning up and streamlining the training planning, delivery and evaluation process for all training conducted across the 143 stations. This included evaluating training feedback and training results to identify gaps and suggest solutions for rectification
7. Presented key concepts on performance enhancement and management initiatives to Regional Managers to manage performance of its ground handling staff across the organisation’s global network
Key Contributions:
1. Researched on key trends in core training subjects to produce customized training programs on a half-yearly to yearly basis (English for Designers / Academic Research and Communication Skills for Designers / Business Communication Skills / Principles of Marketing)
2. Conducted benchmarking activities (research on strategic objectives, financial and media reviews, feedback) on competitors’ programs to ensure that the organization will always stay ahead
3. Led the training team to:
o place new international students into the correct foundation programs / levels through the use of industry-recognised placement tests and interviews for entry into the English program
o validate scores at the end of each term at a moderation session
o conduct coaching and counselling sessions on a regular basis
o participate in end-of-term reviews with stakeholders
4. Delivered tertiary (business communication, marketing, English as a second language, market research, at Diploma and Degree levels) training to students from 40 nationalities around the world
5. Achieved consistent high scores in training delivery feedback from participants and peers
Provided instruction on LCCI programs for students from different professions and cultures
Functioned as Head of the Academic Department
Achievements
Largely contributed to the development of this start-up school’s Standard Operating Procedures
Developed and implemented all programs’ course objectives, course outlines and lessons
Accomplished HR-related functions such as screening, interviewing and selecting contract lecturers
Marketed the school via participation in a Career Exhibition
Ensured that all marketing materials such as press ads fully represented the school’s vision and mission
Closely worked and coordinated with partner universities, contract lecturers and the Ministry of Education
Primarily responsible for teaching the LCCI programs to professionals and other working adults
Tasked with the efficient management of lesson schedules in consideration of students’ variable schedules
Coordinated with the Singapore LCCI organization for up to date information on course materials and examination information
Reported to the Assistant Vice-President of Asia Pacific in an Administrative Role, supporting, and liaison to 7 other department heads and their assistants.
Assisted in legal administrative matters for the Corporate Commercial Department's Head and Partner.
MBA by coursework with subjects in the area of Marketing mainly chosen
Bachelor's Degree in Business in Marketing