Best Practice Manager in Business Management
Oracle Systems Limited
مجموع سنوات الخبرة :21 years, 4 أشهر
• EMEA SME for CRM and related sales systems and OBIEE (Oracle Business Intelligence) Reports. Define key sales support systems/processes required to meet the rapid growth of the business and develop mechanisms that enable scale.
• Program Management lead for the design, development, maintenance and delivery/presentation of forecasting models, metrics, reports, analysis and dashboards to drive key business decisions for EMEA and JAPAC.
• Manage the development of continuously evolving forecast models and methodologies, owning quantitative analysis of the performance of Sales team, customer, prospect, partners, markets and product/services. Responsible for creation and delivery of PPT, system demos, training sessions and other brown bag sessions.
• Driving improvements to the reporting tools, methods & processes utilized by Management team to increase the availability and granularity of actionable data for Management.
• EMEA APAC community lead for Resourcing, Project Financial Management system and Business Intelligence Reporting
• Pilot lead for ‘SOAR to Cloud’ for MEA - working on collaboration with License Apps team on governance of process and compliance
• Setup a robust framework for managing Sales User Groups internally within Oracle to gather feedback on Cloud Sales systems, processes and tools globally. Work with License Operations team to review License attach rates.
• Responsible for generating commission plans, managing territory definitions, account movements and calculating commissions for Sales team.
• Provide support to Global Sales & Consulting Operations VP and directs as required on team initiatives
• Managing monthly, quarterly business reviews and cadenced reporting and metrics. Support automation and development of periodic operational and financial reporting including Oracle Financials
• Working with Sales team for pricing deals and dealing with Global Risk Management, Legal, Contract & Resource Management. Ensure regular deal and account reviews are conducted
• Develop and monitor P&L forecasts. Develop and monitor metrics to measure other key performance indicators and cluster performance. Perform competitive analysis. Create pricing strategy and cost accounting (business modeling) for projects
• Oversee key business operations activities and continuous improvement of processes. Manage process and reporting activities to include financial, productivity, quality compliance, training and/or efficiency, in WFM (Work Force Management), Concur & Tableau.
• Manage a virtual team of 14 Field Service Managers across ‘in radius’ various countries.
• Reporting to EMEA Director and Business Partner to TEEAM region VP.
• Manage the quarterly customer satisfaction surveys (CSAT’s), increase response rates and report on results.
• Inspection of the EMC Partner model to make business decisions to go ‘in radius’ and penetrate new markets.
• Ensuring that best practice finance and accounting policies align with company’s business needs and within laws and regulations.
• Champion key initiatives and projects for finance in the areas of process improvement and cost reduction.
• Manage business plan for organic headcount growth for new and existing countries.
• Devised KPIs, to monitor and track performance of the business. Work with Sales Managers to upsell - cross sell renewals deals.
• Strategic activity and management with EMC partners across logistics, finance, remote management team,
• Cross-functional co-operation with multiple EMC departments in all EMEA regions covering pricing, launch planning and execution, market intelligence and competitor profiling.
• Review and improve departmental processes and procedures to drive efficiency and best practices for technical operations; Drive new regional operational programs from inception to completion.
• Act as functional bridge between Operations & other teams - Finance, Legal, HR, Marketing
• Provide analysis and recommendations to pipeline health and forecast accuracy to Regional VP’s. Review and make recommendations on pipeline health based on quantity, quality and velocity. (SalesForce)
• Provide guidance on forecast based on booked revenue, run rate analysis and confidence in managed pipeline spanning a portfolio of $200m+
• Aligning with key stakeholders which include Mid to Senior level Management in shaping large complex engagements and providing advice on strategic projects.
• Drive predictability in reporting and analyzing business trends as well as participate in strategic planning for the business
• Monitor and analyze actual performance against annual financial plans & budgets using various MIS reports and tools. Provide robust forecasts on business performance.
• Reviewed and monitored project performance during delivery to ensure not only compliance with US GAAP and Sarbanes Oxley, but also providing analysis on problem projects with remediation advice.
• Ensure that there are appropriate and documented internal controls and procedures in place. Anticipate and solve problems and deviations in relation to controls and finance.
• Drive adoption of a standard set of tools to foster collaboration around processes. Work with business leads to establish and enforce a standard set of tools to manage the business
• For successful implementation of Services ‘tools’ (Changepoint), play a significant role during the development phase and UAT to secure the relevant local business needs are met
• Implement the Services scorecard to measure the health of the business. Provide support and orchestration of the critical business planning process - Monthly Rhythm Of Business Pipeline and forecast, Quarterly Business Reviews, Mid-Year Reviews and WWSMM fiscal year plans
• Develop and implement regional reporting which includes financial performance and cost metrics, operational dashboard, headcount information
• Partner closely with Regional Finance and business owners to represent the Services business financially and operationally.
• Prepare reports to summarize and forecast services business activity and financially position in Revenue, Expense, Responsibility margin and key KPI’s.
• Review monthly close with Business partner and CA EMEA Manager.
• Develop financial models to quickly prove out initiatives and inform business decisions. Create and present financial metrics, summaries and call-outs for senior management
• Co-ordinate, analyze and review 2 year rolling budget with EMEA Account Manager
• To provide comprehensive financial support and advice to the Strategic Business Unit (SBU), overhead areas, cost analysis.
• Manage a team of 3 graduates on the CIMA training program.
• SAP User Acceptance Testing, improving reports and end user training.
• Project lead in the implementation of GCFMR Oracle (Finance tool) within the UK for over 60+ Analysts
• To provide comprehensive financial support and advice to the Strategic Business Unit (SBU), overhead areas, cost analysis.
• Manage a team of 3 graduates on the CIMA training program.
• SAP User Acceptance Testing, improving reports and end user training.
• Project lead in the implementation of GCFMR Oracle (Finance tool) within the UK for over 60+ Analysts
Chartered Institute of Management Accountant