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Kavya Gopalakrishnan, Customer Service Representative

Kavya Gopalakrishnan

Customer Service Representative·Three60 Communities

United Arab Emirates

Diploma, aviation, Hospitality and travel management

Work experience

Total years of experience: 5 years, 3 months

Customer Service Representative

April 2022 - Present

Three60 Communities

Abu Dhabi, United Arab Emirates

April 2022 - Present

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Process Associate

December 2018 - December 2019

Genpact - India

Gurgaon, India

December 2018 - December 2019

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

frankfinn Institute

April 2018

April 2018

Diploma, aviation, Hospitality and travel management

India

GPA (percentage): 80%

GPA (percentage): 80%

Aviation Hospitality travel management and customer service

Mahatma Gandhi University (kottayam)

May 2017

May 2017

Bachelor's degree, Commerce

India

GPA (percentage): 54%

GPA (percentage): 54%

Skills

Mailings
Expert
Mailings
Expert
Problem Solving
Expert
Problem Solving
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Documentation
Expert
Documentation
Expert
Customer Support
Expert
Customer Support
Expert
Communication
Expert
Communication
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Leadership
Expert
Leadership
Expert
Data Entry
Intermediate
Data Entry
Intermediate
Internet Browsing
Expert
Internet Browsing
Expert
Time Management
Expert
Time Management
Expert
Customer Service
Expert
Customer Service
Expert
Report Preparation
Expert
Report Preparation
Expert
Professional Telephone Voice
Expert
Professional Telephone Voice
Expert
Call Center Operations
Expert
Call Center Operations
Expert

Languages

English
Expert
Hindi
Expert
Malayalam
Expert
Tamil
Expert

Training and Certifications

Certifications
Professional Diploma In Computerised Financial Accounting
Feb 2017

Training
Diploma in Aviation Hospitality and Travel Management
Frankfinn Institute of Airhostess Training

Hobbies

  • Cooking, Music