English Instructor
International British Institute
Total des années d'expérience :1 years, 10 Mois
• Dedicated time and effort to teaching of the English language from ages 5 to over 50
• Prepared and constructed lessons for the betterment of students
• Corrected and educated students on assignments
• Assisted with making deals with companies to add program to their training (nursery and Metro System)
• Assisted students and parents with questions on programs
• Scheduled students for group and private lessons
• Enthusiastically taught conversational courses in a fun and exciting way to students
• Instructed and assisted students from level 2 until level 10
• Patiently created and adjusted reservations for guests using the Opera management software program.
• Conducted facilities management including meeting room management, waste management, reception, mail room, office, layout, and furniture placement.
• Successfully promoted and marketed business loyalty rewards programs to guests. Enrolled more than 100 guests with an average of 30 enrolments per month.
• Awarded red pin, which represents 2nd rank in the service category for fifty plus guest referrals, average of three to four guests per week.
• Undergone training for assisting customers over the phone for Vodafone UK
• Exercised listening skills while peer listening and grading calls
• Assisted customers with bills and technical issues for AT&T
• Trained and peer listened to associates
• Supervised and floor walked to answer questions about issues during calls
• Top on team and in company for sales of features (December- April)
• Top on team and in the top five of the company for statistics including call time, call scoring, and hold time (December- April)
Presidential service award two years in a row for completing 100 hours of community service in one year. Hard worker award for Cross Country. Award for most improved for softball. GPA of 2.5