TELESALES OFFICER
UnionBank of the Philippines
Total des années d'expérience :4 years, 8 Mois
Exceeded quota and metrics by providing value and relevance Selling CREDIT CARD through phone. to customers, increasing satisfaction. customers, increasing satisfaction. (inbound and outbound calls) (mobile application) (email) (inbound and outbound calls) (mobile application) (email) Offers Credit card features and benefits like CASH LOAN, BALANCE Process client request though phone email and mobile application. TRANSFER AND RETAIL CONVERSION. TRANSFER AND RETAIL CONVERSION.
Practiced confidentiality in dealing with customers to comply with privacy laws and regulations. confidentiality in dealing with customers to comply with privacy laws and regulations. Established long- lasting customer relationships by regularl promotions and loyalty scheme deals. Accurately recorded calls, client i y updating existing customers with latest sales, y updating existing customers with latest sales,
nformation and sales data on systems for future marketing and sales systems for future marketing and sales purposes. Conducted in-depth client consultations to obtain information on personal appropriate products or services. Use KPIs to measure milestone, Continuously monitored self requirements, helping to select requirements,
obtain insight and verify progress.
• performance to identify methods of boosting sales and improve techniques. ify methods of boosting sales and improve techniques.
Developed empathetic client relationships and earned reputation for consistently exceeding sales goals. Developed empathetic client relationships and earned reputation for consistently exceeding sales goals. Served as point of escalation for complex customer issues, capturing timely retention. Addressed customer service resolution to drive client
enquires quickly and accurately. Performed well at quality assurance evaluations by continuously auctioning drive personal improvement. Oversaw customer account inquiries resolution to drive client
performance feedback to performance feedback
, accurately providing information to resolve service complaints and guarantee customer satisfaction., accurately providing information to resolve service complaints and
Maximized customer satisfaction by resolving service issues promptly. Processed and issued product orders and service upgrades for customers. Assisted in fulfillment of customer orders placed in Assisted customers with product email, online and by telephone. online and by telephone.
• related questions, feedback and complaints. Handled high- volume telephone calls to address and resolve customer Promoted company products using approved performance expectations. techniques, increasing revenue and exceeding increasing revenue and exceeding
Athlete Scholar