IT Digital eChannel Manager
Banque Saudi Fransi
Total years of experience :17 years, 4 Months
Technical Scope: eKYC (Account Opening, Customer Identity Authentication, eChannels Registration, Account Funding), Mobile Banking (Fast login, QR Scanning, STP Credit Card, Virtual Credit Card, Virtual Debit Card, Debit-Credit Limit Management, and Apple Pay), Online Banking, SMS Banking Gateway, Bank Public Website, Investor Relation (Mobile application), Chatbot, and Channels Monitoring Application
Assume key accountability for identifying business needs in coordination with senior executives, business customers, and IT managers, while directing and mentoring team members for high quality project deliverables. Devise and implement effective business strategies in liaising with business management. Organise and chair weekly meeting with projects managers to discuss and manage eChannels projects. Support team members to achieve sprint goals and deliverables by removing impediments. Forecast budget and estimation for professional services, functional/security testing, hardware, license, and outsourcing by organising high pre-analysis sessions with key stakeholders and present final conclusions in a committee for approval prior to the IC initiation.
• Minimised the gaps between business and IT for projects deliveries by reviewing projects demands with project managers to assure clarity, understanding, and affordability to meet business expectations and meet customer satisfaction.
• Performed projects modules customer journey analysis with business and PM to identify the best architecture approach during analysis and design phase prior to achieve digitalisation.
Technical Scope: Home Loan Finance (Front-End Capturing Application), Credit Card (Front-End Capturing Application), and Saudi Post Communication (Postal Office)
Streamlined system development life cycle by executing various process improvement initiatives and new procedures. Managed business loan and card products (construction, real estate development fund (REDF), off plan home, co-borrower, and instant issuance). Planned and analysed projects architecture and structure elements for minimal projects impacts. Conducted high pre-analysis sessions with key stakeholders to forecast budget and estimation for professional services, functional and security testing, hardware, license, outsourcing, and contingency, while presenting final conclusions in a committee for approval prior to the IC initiation.
• Led the successful integration of eServices between Bank and Saudi Post for National Address requirement regulation from Saudi Monetary Authority.
Senior Developer, IT Project Manager, 2007 to 2015
Technical Scope: Mobile Banking
Built and managed high performing teams for full software development life cycle, including requirements, design, product testing, and production deployment. Spearheaded the administration and delivery of multiple functions, including application performance, end user monitoring, and capacity management. Conducted application performance testing, including supervising vendor awarding and system execution. Assured all projects delivered within time and budgetary constraints, while reviewed billing and contracts. Analysed and forecasted budget and estimation by organising pre-analysis sessions with key stakeholders for professional services, functional and security testing, hardware, license, outsourcing, and contingency. Addressed and resolved problem/conflict throughout SIT, UAT, and “Family & Friends” phases.
• Collaborated with project manager to analyse key requirements and ensure high quality functional implementation, SIT, and UAT until project deployment to production on plan timelines and within budget, focusing on achieving business expectation.
Scrum Master, 2013
Technical Scope: Automated Teller Machine (ATM) Application and Servers Cluster
Ensured the successful execution of application for managing bank’s ATM status (adding, modifying, deleting, and availability). Built and implemented new cluster servers in coordination with multi scrum teams. Integrated capacity planning into sprint planning sessions to enhance team performance and company’s productivity. Organised and officiated daily scrum meeting and facilitated in release planning, sprint planning, backlog grooming, and retrospective for continuous improvement.
• Accomplished high sprint quality delivery within constraints.