Assistant Restaurant Manager
Accor Novotel World Trade Centre Hotel
Total years of experience :19 years, 9 Months
• Oversee the implementation of service and brand standards.
• Sharing recommendations and guest’s comments with the FB Manager.
• Develop and implementing promotion calendar in liaison with Food & Beverage Manager.
• Regular performance reviews and goal setting exercises for all associates.
• Making Duty Rosters based on occupancy forecast.
• Emphasise more on Upselling Techniques for beverages and give incentives to the associates when they upsell more products which aids to increase the revenue of the outlet and overall F&B.
• Maintaining the outlet par level and check for expires of beverages to avoid spoilages
• Inventory Management monthly basis and brief my team for any discrepancies and take necessary steps and action to reduce the breakage
• Daily training on Food and Beverage Topics and SOP for better development of team and efficient service skills.
• Ensures all staff has accomplished their side duties mis en place ready for the next dining period.
• Check all the areas of restaurant and make list of maintenance issues that needs to be fixed on priority.
• Assisting my manager in making month end reports.
• Conduct daily briefing in liaison with manager.
• Assisting my Sales Team by going out with them on Sales Blitz.
• Assist other F&B outlets during busy operations and functions.
• Competition analysis with other hotels for F&B promotion and market check