DoubleTree by Hilton
Hilton
مجموع سنوات الخبرة :9 years, 10 أشهر
Conference and Events Manager
Sales & Marketing
Key Responsibilities:
• Providing night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
• Achieving positive outcomes from Guest queries in a timely and efficient manner, and maximizing room occupancy and using up-selling techniques to promote hotel services and facilities.
• Courteously answering inquiries and accepting reservations for late check in and early check out of guests, by accurately communicating hotel rates/ information and applying suggestive selling techniques to increase occupancy and revenue.
• Greeting and directing incoming visitors in a professional, friendly and hospitable manner as well as arranged meeting/ conferences, when required.
• Maintaining a high level of security throughout the night by monitoring entrances and public areas in compliance with health and safety regulations.
• Efficiently dealing with guest payments, ensuring accuracy of billing and handling all complaints and emergency situations that arise.
• Demonstrating knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
Highlights:
• Devised an effective communication process for prompt reporting and resolution of issues, transformed process to streamline all administrative work processes and assist in quick decision making.
• Initiated and managed a 360 degree evaluation system for students to provide feedback on tutors.
Key Responsibilities:
• Provided support for a range of business processes that cover the pre-application, application and post-application / pre-enrolment stages in the student life cycle.
• Responded to inquiries from prospective students, applied an in depth knowledge of the Faculty’s programs and application processes.
• Was responsible for the processing and authorizing of purchase orders and the coordination of checking deliveries for inventory of stock and stationary.
• Maintained a proper system for the filing and indexing of documents including financial files and records and handled Petty Cash efficiently.
• Acted as a first point of contact for general inquiries in relation to School admissions process, entry requirements and related non-academic criteria by telephone, email or post.
• Maintained, updated, interrogated student information system to enable data to be easily accessible and to produce standard reports.
• Coordinated with students, faculty and head office to ensure an efficient, effective and quality driven service.
• Maintained/set up office systems and processes, suggested improvements and contributed to their continued development.
Highlights;
• Overachieved the assigned sales target by 20% and conceptualized the promotional schemes for the “Royal Challenge” brand during the “Indian Premier League” 2008, resulting in 30% revenue growth in addition to high brand visibility.
• Gained knowledge in effective merchandising and in turn trained merchandisers and distributors sales person on the said topic.
Key Responsibilities:
• Prioritized sales activities and customer prospect contact towards achieving agreed business aims, including primary and secondary targets specific to brands.
• Marshaled personal business portfolio, territory and business according to an agreed market development strategy.
• Utilized customer and prospect contact tools in addition to executing various trade schemes in the market to agreed budgets and timescales, integrated personal sales efforts with other organized marketing activities.
• Developed an effective merchandising plan for the region, ensured long term agreements were instituted with key channel partners.
• Responded to sales inquiries, monitored market trends and facilitated the development of profitable business and sustainable relationships.
• Attended external customer meetings, encouraged distributors towards achieving their targets and performed comprehensive marketing activities to aid business development.
• Maximized sales opportunities across existing client portfolio, developed strategic partnerships and formulated strategic account plans.
• Implemented, monitored and reported on performance achieved against targets envisaged in the sales plan and devised strategies to maximize performance for retail segment to ensure availability and visibility of products.
Highlights:
• Bestowed with " Employee for the Month Award" for two consecutive months.
• Surpassed assigned targets and achieved 30% over budgeted targets.
• Played a pivotal role in designing Sales Report and pre-launch activities for a flagship hotel as well as developing promotional campaigns in liaison with Sales Manager.
Key Responsibilities:
• Analyzed and headed highly focused researches to gauge business trends, local preferences and projected value addition for achieved sales and profit targets.
• Delivered exceptional customer service by proactively building customer relations by identifying key customer’s needs formal research, surveys, sales calls and meetings.
• Capitalized business opportunities in the market area by executing company marketing strategies to drive sales by maintain regular contact with corporate and individual customers, bookers, media, socialites and hoteliers.
• Created the buzz and delivered the best service by supporting, motivating and coaching the team.
• Reviewed financial reports including reconciliation of Management Information System (MIS) and helping to develop action plans to grow revenue and control expenses in order to meet or exceed annual budgets.
Other Professional Experiences:
• Jun 2006 - Sept 2006: Sales Associate, Kenilworth Beach Resort, Goa, India.
• 2005: Management Trainee for 16 Weeks, The Orchid, Bangalore (Regional Sales Office), India
• 2002: Industrial Trainee for 22 Weeks, Cidade de Goa, Goa, India.
Academic Accolades: • Appointed as a student mentor at Auckland University of Technology, Auckland; New Zealand
Academic Accolades: • Served as a coordinator for the mega event “Colloseum” where 16 colleges participated from 3 states of India. • Organized several seminars, competitions and cultural activities in the capacity of Student Council Member. • Represented the college at Verve 2006, a South India Management Fest at St. Aloysius College, Mangalore (India) where the team won the Winner’s Trophy.
Academic Accolades: • Served as an active Member of Youth Red Cross.