Consultant
Huawei Technologies SOC/CEM
Total years of experience :37 years, 9 Months
Presenting SOC (Service operating Centre) & CEM solutions to customers; providing technical solutions, product support and customer support as well as Transformation solutions.
As a consultant, I successfully interfaced directly with the customer at C and Director level to provide the SOC/CEM solution based on Huawei’s SEQ Big-data-platform.
I presented SOC/CEM solutions to operators in Turkey, Nepal and Sri-Lanka in late 2015.
I was then placed on assignment in Saudi Arabia until
on the Qatar Vodafone project.
My brief was to set up the operation of Managed services for the 2G/3G NGN network whereby we, ALU, totally managed the GSM network including Vendors and Suppliers. The equipment encompassed all aspects of the cellular network including BSS, Core, VAS, WFM, Transmission International Roaming portals, and the supporting OSS tools as well as the ERP (Enterprise Resource Planning tool, (ALU in-house, Vitalsuite) to manage all assets including staff, spares, deployment etc, including the Surepay Billing suite.
The project was facing difficulties so I was brought in at short notice to rectify the situation. This required operational, rollout and managerial experience plus the fostering of an excellent working relationship with the customer, rollout teams and Civils vendors. The network was still being built when I commenced duties so we went through the stages of network rollout, switch-on, performance improvement and meeting all SLA’s and KPI’s that were required to avoid penalty and ensured all operational processes were to eTOM standards. (I am eTOM registered.)
We also off-shored the most of the NOC functions to the ALU GNOC in Poland so there was some degree of M&P’s, Process re-development and Change Management planning involved.
Further extensions to the MS Contract were being considered and I provided the MS technical and legal takes on those portions, effectively co-authoring the MS Contract extensions.
Co-authored 3rd-Party supply contracts for ALU outsourcing.
Serious and High-profile Call-centre originated Customer complaints were directed to me for attention and the Call-centre operations came under my scrutiny for revisions towards optimum efficiency.
I was key Operational lead for establishing the new recruits on the Payroll and HR system.
The customer was apparently pleased with my work and I received some flattering thank-you mails from both Vodafone and ALU.
Delivered successfully.
15 February until 15
A Converged network (MOCN or Multi-operator Core Network) Management Company was formed to manage the two RAN-contributing MNO’s. My brief was to instill an overall Transformation and Network Quality plan including methods and procedures and SLA’s across the operation. My three sub-departments include Network Performance and Reporting, Service desk (Customer (SP) and VIP complaints) as well as Business continuity.
I was also on the Tools Committee for the introduction of new ERP, NPM and TT tools.
The equipment that we managed included RAN (BSS) for 2g-3g, LTE, Transmission and the supporting OSS and Data network infrastructure as well as Maximo ERP, Remedy, IBM Netcool, NPM and in-house TT systems,
This was effectively a RAN Managed Services and rollout contract. The two SP’s provided their own CRM tools and staffing.
I happily left after a successful transformation of the operation.
Delivered successfully.
June till end
M.S. Bid-proposal.
PMO for the
to
in order to author the Methods and Procedures for the Managed Services contract for the Second Fixed Network Operator Contract in South Africa. My comprehensive experience in telecoms Network-rollouts and NOC/Field/Call-centre/Maintenance operations allowed me to write these documents, covering multi-technologies and to compile the entire Business Process framework within the legal spectrum and to author the Methods and Procedures to eTOM standards. (I am eTOM registered and I am also familiar with ITIL standards.)
I also provided technical and legal contributions to the MS Contract itself prior to finalization.
I was also the Technical Lead in the Vodacom Tanzania (VTL) technical audit and visited the country, collected information, analyzed and prepared and presented an Audit Findings PPT together with the Transformation plan to the customer.
Delivered successfully.
, Paktel, Pakistan.
Contracted as a regional support CTO to the incumbent CTO but due to resignation of the NES manager, I filled in this role until a replacement could be found, which never occurred. I effectively performed both roles. The position entailed providing Engineering technical support functions to O&M, (NOC, Field, Customer-care, new Rollouts) verification of Work orders, Network Performance analysis and performance optimization, Configuration Management, BSS swap-out programme management and CTO Consultancy services to the Paktel CTO. I improved the Operational Methods and Procedures, established the KPI and SLA benchmarks to be output by the Optima performance tool and authored the RFI/Quotation and specifications for the Network Management System (NMS) as well as co-ordinating the NOC and Call centre re-location.
Co-wrote and implemented 3rd-party Vendor contracts.
Delivered successfully.
Employed on various GSM Site rollout projects in Nigeria. My role was to provide Telecoms Rollout project management skills for many site-build and turnkey projects for the MTN, Huawei and V-Mobile (now Zain) customers. I directly managed our regional staff as well as subcontractors who built the GSM RBS sites for ADCWA after which we handed them over to the customers.
This all involved keen project planning as well as GSM BSS, Civils, RF, Transmission, Tower-build & rigging and financial management. I managed over 100 ADCWA staff plus around 15 sub-contractor operations in 3 regions across Nigeria at any one time.
Delivered successfully.
Implementation and Projects. Key Carrier Services International, Virginia, USA.
I was mandated to provide an independent report on the Alcatel ATM 36177 system providing an international route from the Telephone Company of Iran (TCI) in Teheran to the Carrier 1 premises in London, to assess the SS7 performance, provide solutions for improvement and provide an un-biased report on my findings. I investigated and reported upon fraudulent VOIP international call routing in Oman, UAE and Jordan networks.
Thereafter I was retained as a Telco Implementation/Project Manager in order to manage various International KCSI projects in England and the USA involving Telco and IT network expansions and rollouts, providing Technical solutions, Equipment assessment, Bidding, Kit Purchase and the Management of sub-contractors for Installation and test.
Delivered successfully.
Supporting the OneTel GSM 1800 WAP rollout in Australia, as a Launch-Team member, I was responsible for the development and Automation of the Operational Methods and Procedures, (NOC, Field, Customer-call-centre) Network Performance and System Quality Report development and formatting, KPI/SLA conformance procedures and for the acquisition and integration of a Network Management System (NMS, WatchMark, a third party OSS product that merged with Metrica to become Valent.) Trouble-Ticketing System, (Remedy, both supported on Sun-Solaris/UNIX platforms) and the associated IT network plus Remedy CRM and ERP.
A great deal of multi-tasking was expected of me.
Delivered successfully.
3
, Bell Labs Innovations, Saudi Arabia.
I, together with the then National Performance Manager, instigated the creation of the Network Performance/RF Optimization Group in Saudi Arabia in order to improve Network Performance. Initially employed as a
-Altech Telecommunications, South Africa, France and Egypt.
Provided the management and support of up to 30 engineers and technicians who rolled-out and commissioned Alcatel E10/E1000 switch and GSM BSS, OMC and related equipment. Provided the first tier technical support for any field problems and particularly with the OCB (E10) I was regarded as a
Provided the supervision of up to 40 technicians who constructed the infrastructure, installed, integrated, tested and handed over telephone exchanges on behalf of Telkom S.A. The above-mentioned role ensured that I was able to manage and technically assist the staff in their rollout and commissioning duties commencing with an empty building through to handing over an operational exchange to Telkom. The technology utilized MU electro-mechanical units with, in the latter years, primitive computer based translation equipment derived from the fledgling British System X exchange. As the Electro-mechanical era closed, I was trained on Digital PABX’s from varying sources such as DCS10, REX, and CDSS.
Delivered successfully.