VILLAGE MANAGER
Civeo
Total years of experience :13 years, 1 Months
• Oversee a village population of up to 2, 000 residents, ensuring efficient management and community well-being.
• Manage a budget of $20 million, ensuring responsible fiscal management for the village.
• Address and resolve various problems and incidents that arise within the village, demonstrating practical issue-management skills.
• Supervise the operation of the village kitchen, overseeing the preparation and delivery of up to 2, 000 meals three times a day.
• Ensure the safety of the village community, promptly addressing and mitigating safety concerns.
• Provide solutions to all Human Resources issues within the village, fostering a positive and collaborative working environment.
• Manage accommodation facilities, maintaining optimal functionality while meeting the needs and expectations of the residents.
EMPLOYMENT BREAK: Extended Leave, April 2023 - August 2023
• Implemented and optimised processes, systems, and KPIs to improve communication and streamline workflows across the entire property.
• Led finance, strategy development, client management, and marketing operations, resulting in measurable enhancements to overall business performance.
• Managed the hotels P&L and oversaw front- and back-of-house operations, focusing on efficiency, excellence, and cost control.
• Guided quality controls, budget management, safety compliance, team member recruitment, and performance development to ensure consistently ambitious standards across all departments.
• Led the hotels preparation for change by synchronising contracts, maintenance plans, and project deliverables to facilitate a smooth transition.
• Successfully managed a complex transition during a change in ownership, ensuring a seamless and efficient takeover by the new proprietor.
• Implemented extensive marketing and booking efforts vital to the hotels successful reopening and subsequent performance turnaround.
• Trained and managed a retail service delivery staff team, emphasising optimal performance and exceeding customer satisfaction goals.
• Developed and implemented an organisational change management strategy for the organisation.
• Provided coaching and training sessions on managing change within the organisation effectively.
• Proposed or approved modifications to project plans.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Key Achievements:
• Converted a Covid red zone holding facility into a 139-room hotel and successfully reopened, achieving a notable accomplishment.
• Generated a turnover of AU$800 thousand in the first month of operation, overseeing 139 rooms and a restaurant, demonstrating immediate success.
• Revitalised the hotels image through a strategic rebranding effort, reversing a 2.5-year sales slump and resulting in increased sales, positive media reviews, and significant growth in repeat business.
• Led overall operational responsibilities for Westate Zambia and Keiko Management, encompassing all facets of business functions.
• Served as Consulting Director for Eagle Africa Group and Olive Tree Group, offering expert guidance on business strategies and optimising operations.
• Designed and implemented organisation-wide systems and marketing plans, streamlining procedures and maximising efficiency across diverse companies.
• Conducted extensive research and analysis to gather client insights, leveraging these findings to develop and execute effective marketing plans.
• I provided consulting services to Spruceland Technologies Group, focusing on building and nurturing a loyal customer base while mentoring and training their team.
• Strategically fulfilled a 3-month COO contract for an emerging African Hotel Group, ensuring smooth and efficient operations during a crucial transition period.
• Devised and implemented comprehensive systems and marketing plans, cultivating solid and enduring relationships with key clients.
• Expertly restructured various business aspects, including computer systems, housekeeping, fiscal management, communication, customer service, manufacturing, project planning, and fit-out, leading to significant improvements in efficiency and profitability.
• Developed and implemented comprehensive strategies to improve operational processes and organisational efficiency.
• Directed the organisations daily operations, ensuring compliance with applicable laws and regulations.
• Recruited, trained, supervised, evaluated, and mentored staff members.
• Managed budgeting and financial planning processes for the organisation.
• Conducted regular meetings with department heads to review progress on strategic initiatives.
• Created detailed plans outlining timelines, goals, budgets, staffing needs and other project requirements.
• Coordinated resources across departments to maximise productivity levels.
Key Achievements:
• Successfully retrieved outstanding funds totalling $250 thousand for an insurance actuary within 12 months, demonstrating adept financial recovery skills and precise property damage assessment for insurance claim settlements.
• Led the prosperous restructuring of Kwithu Lodge, employing effective marketing strategies and reducing debts by $250 thousand to attain profitability, highlighting leadership in trans-formative business initiatives.
• Navigated diverse leadership roles as Principal Consultant, Turnaround Manager, and Change Consultant, tackling responsibilities ranging from performance appraisal and business restructuring to re-engineering, project planning, fit-outs, and facilities management.
• Delivered authoritative consultancy services to various companies, with a depth of expertise in effectively managing properties and businesses within the hospitality industry and beyond.
• Successfully spearheaded corporate reorganisation and re-engineering projects, implementing strategic process streamlining measures to optimise efficiency and drive profitability. Developed and implemented operational strategies to improve efficiency, reduce costs and maximise customer satisfaction.
• Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Revitalised struggling businesses through meticulous preliminary research, insightful analysis, and the execution of successful re branding initiatives that aligned with the companys core values and vision.
• Fostered strong connections with clients and key government officials, leveraging these networks to fuel business growth and overall organisational success.
• Implemented meticulous cost-reduction strategies, developed comprehensive capital work plans, and executed impactful marketing campaigns, resulting in increased efficiency and enhanced profitability.
• Proactively collaborated with various departments and agencies, including law enforcement, to secure resources and transportation and prevent potential security breaches.
• Shouldered full responsibility for the safety and security of the property and personnel, managing all security aspects, including bouncers, security staff, and CCTV monitoring systems.
• Conducted in-depth market and operating environment analyses, formulating initiative-taking tactical strategies and optimising operations to consistently stay ahead of market trends and competitive forces.
• Developed and implemented operational strategies to improve efficiency, reduce costs and maximise customer satisfaction.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Ensured compliance with local health department regulations regarding food safety standards.
• Analysed existing processes for effectiveness and developed new systems to enhance productivity.
• Resolved customer complaints quickly while maintaining high-quality standards of service delivery.
• Conducted regular meetings with the senior management team to review progress against established objectives.
• Recruited, interviewed, and hired qualified staff for open positions.
• Administered employee discipline through verbal and written warnings.
• Managed inventory levels and conducted corrective action planning to minimise long-term costs. Key Achievements:
• Accomplished significant turnaround strategies, securing weekly revenues at $250K.
• Drove capital development and redevelopment projects, driving a notable 31% increase in occupancy rates over two years (65% to 96%).
• Realised a remarkable 40% reduction in costs through strategic wage and staffing restructuring, coupled with generating $500 thousand in function sales within the initial year.
• Successfully fostered local restaurant partnerships, resulting in a 100% increase in room sale prices and a $2, 000 nightly revenue boost.
• Expertly managed a $3.5 million capital development project and oversaw multiple successful redevelopment initiatives, highlighting adept project leadership.
PRIOR EMPLOYMENT
Certified Management Consultant with the international institute of management