Kelechi Uche, Customer Relationship Manager

Kelechi Uche

Customer Relationship Manager

VConnect Global Services

البلد
نيجيريا
التعليم
بكالوريوس, Cell Biology and Genetics
الخبرات
6 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :6 years, 8 أشهر

Customer Relationship Manager في VConnect Global Services
  • نيجيريا
  • أغسطس 2011 إلى مارس 2013

Presently working as: Customer Relationship Manager
VConnect Global Services (VConnect.com Nigeria's largest local search engine)
44, Eric Moore Road, Surulere, Lagos (August 2011-Till date)

Responsibilities: • Ensure Queries coming through Customer Care Centre channels are handled within laid down turnaround time's processes and procedures to achieve customer's satisfaction
• Ensure that all Customer enquiries/complaints are recorded on the CRM and all further communication with the Customer is correctly updated on the CRM
• Maintain and build strong customer relationship with customers
• Ensure that all issues are escalated and resolved within the set Turn Around Time
• Contribute to meeting our company's budget by growing revenues and reducing costs through customer retention and recommendation
• Sales lead generation by Up selling and cross selling other packages to clients
• Deal with mail correspondence, writing of letters/proposals
• Send daily, weekly and monthly CRM performance report for my team
• Think of more innovations to implement that makes work better and profitable


Past Experiences:

Telemarketing Supervisor في VConnect Global Services
  • نيجيريا
  • أغسطس 2010 إلى أغسطس 2011

Call prospects and fix appointments that leads to sale

Personal Assistant to Prof. B. O. Okere في Mechanical Engineering Dept, UNILAG
  • نيجيريا
  • يناير 2005 إلى ديسمبر 2008

Make and receive calls
Schedule appointments
Respond to mail
Prepare presentations and reports

الخلفية التعليمية

بكالوريوس, Cell Biology and Genetics
  • في University of Lagos
  • يناير 2008

B.Sc (Hons) (2nd Class) Genetics (UNILAG) 2008

الثانوية العامة أو ما يعادلها, Science
  • في Awodiora Secondary School Apapa
  • يناير 2001

WASSCE

Specialties & Skills

Telemarketing
Customer Service
Word Of Mouth Marketing
Administrative Support
Microsoft Excel
Online marketing
Good administrative skills
Ability to work with little or no supervision
Very good on excel and other Microsoft packages
LEAD GENERATION
PROPOSALS
Good negotiating skills
Customer satisfaction, retention and recommendation
TELEMARKETING
Good listening and phone conversation skills

اللغات

الانجليزية
متمرّس