RECEPTIONIST/EXECUTIVE SECRETARY
PAPEL PAYMENT SERVICE PROVIDER LLC (FINTECH)
Total years of experience :5 years, 4 Months
- EA/PA To The Chairman
Responsible for providing direct support to the Chairman on a daily basis. This involved managing his schedule and arranging meetings to ensure there are no conflicts. Handling of extensive flight arrangements for the Chairmans guests or employees, including visas, flights, accommodations, and chauffeur services. During meetings, taking detailed minutes to accurately document discussions and action items. Additionally, Managing the Chairmans email correspondence, responding to important messages on their behalf and coordinating follow-up actions as needed. Tasked with arranging personal and office events, including restaurant bookings for business meetings and other gatherings.
- Admin/Receptionist
Maintaining the overall wellbeing of the office environment. This includes ensuring that the reception area and the whole office is clean and organized at all times. Keeping track of office inventory and ordered supplies as necessary to support the teams day-to-day operations. Additionally, assisting with various administrative tasks, including updating employee files and processing legal government procedures related to UAE labor laws. Compiling quotations for office maintenance, repairs, and replacements, and liaising with suppliers to ensure that necessary arrangements were made promptly.
- Executive Secretary/HR Admin (Internal Promotion)
Maintaining strict confidentiality while organizing and managing a wide range of administrative
tasks. Experienced in arranging complex travel arrangement for senior management and team
members, including international and local visa applications, flight bookings, accommodations,
and car rentals. Skilled in managing calendars, meetings, and emails for executives, as well as
preparing accurate minutes of board meetings and communicating official announcements to
management and board. Proficient in providing HR support across various functions, including
recruitment, off and on-boarding, learning and development orientations. Handling receptionist
duties, procuring office supplies, and coordinating ad-hoc assistance for department heads.
Well-versed in UAE labour laws, particularly within DMCC Free Zone, and experienced in renewing
and updating legal documents such as trade licenses and company contracts, employee
contracts, etc.
- Quality Assurance & Learning and Development Coordinator
Scheduling workforce, and training new team members on operational processes. Creating
reports, presentations, and Excel sheets to facilitate efficient management of payroll overtime,
Conducting Call recording feedback, and monitoring employee leave. Dedicated to ensuring
smooth operations and fostering a conducive work environment.
- Exchange & refund department, Home Delivery Section, Resolutions & Escalation Team
Department
managing post-sales operations and ensuring customer satisfaction through efficient handling of
queries and complaints. Proficient in coordinating with suppliers and internal management to
address manufacturing defects and resolve issues promptly. Skilled in monitoring returns,
facilitating home deliveries, and scheduling assembly services. Experienced in generating sales
orders, documenting complaints, and providing timely resolutions. Capable of handling
escalation calls and addressing level 3 complaints effectively. Committed to clearing after-sales
returns daily and compiling comprehensive reports to identify and mitigate future issues. Excel in
maintaining high standards of service delivery while fostering positive customer relationships.
Managing reception duties with finesse, handling inquiries and directing calls to relevant departments as needed. With a keen eye for details, seamlessly coordinate meetings for various departments, documenting minutes to ensure effective communication amongst team members. My commitment extends to providing comprehensive sales reports, aiding supervisors and managers in decision-making while maintaining meticulous records for future reference. I streamline office operations by procuring and replenishing supplies regularly, catering to both internal needs and external retail demands. Tackling administrative and clerical tasks with efficiency, while also adeptly managing escalations from partners and clients to senior management. With a proactive mindset, I conduct retail branch visits, identifying opportunities for enhancement. Assisting with customer service role as well by providing high standard of service to customers booking the service, handling escalations and complaints from irate customers and providing a solution to reach optimum satisfaction and resolution.
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