Ken Berador

• Check in and check out guests
• Maintain updated records of bookings and payments
• Coordinate with the Food and Beverage
• Answering the phone and managing inquiries
• Administrative support, such as filing and organizing documents
• Providing excellent customer service professionally
• Upselling additional services
• Ensuring the reception area is clean and tidy.
• Managing office supplies
• Handling customer inquiries professionally.

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card information
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients complaints in a timely and professional manner
• Liaise with our housekeeping to ensure all rooms are clean and fully furnished to accommodate
guests needs
• Arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Coordinate with different departments like F&B and Concierge.

• Receive and Process Reservation
• Provide services
• Conduct Payroll
• Receiving guests at the front desk by greeting and welcoming them
• Provide basic and accurate information in-person and via phone/email
• Ensure the reception area is tidy and presentable
• Answer incoming phone calls