Ken Strettle

• Managing email and Databases for clients
• Installation and configuration Navision 2013 and LS retail
• Installing Epos Hardware ( LS retail )
• Installing and maintain servers ( Windows 2008 and SQL )
• Installing Internet and email connections
• Upgrading windows X to windows 7
• Data Recovery
• Disaster Recovery Planning

• IT service delivery Manager for 15 offices across the MEA and India. Running a team of 8
• All aspects of IT. Servers, network, desktop and phones.
• Local Contractors and Vendors
• Hardware and software approval
• System security
• Backups and disaster recovery
Managing teams time between BAU and System Merger / Upgrade to Windows 7

• Managing the Toshiba Tec Division of DVS.
• Installing and Designing Navision and LS retail on Epos Hardware
• Coordinating all sales activities
• Hiring and training support and sales personnel
• Evaluating new Products

Responsible for
• The day to day running of Planetsky Ltd ( Satellite ISP )
• Negotiating with wholesale customers and suppliers
• Managing a team of 20 Engineers providing 24/7 user support based in Cyprus and the Ukraine,
• Ongoing Design and upgrading of systems.
• Administering all servers win2k3 and Linux
• Managing the Design and installation of new MERA MVTS II VOIP Switch located in POP in Holland delivered on time and on budget.
• Managing the installation of new reporting and accounts system running on windows 2003 R2 Platform with Terminal services for a sales team of 10. Also located in POP in Holland delivered on time and on budget.

• Developing and documenting detailed processes for: (The prison service, RBS, and others )
• Windows NT4 to Windows 2003 Active Directory migration
• Software deployment and troubleshooting processes
• Server and workstation build and update processes
• Providing 3rd level support for server and desktop
• Testing build and troubleshooting Processes on Microsoft Virtual Server and desktop

Responsible for:
• Managing the roll out of 6000+ Windows XP workstations and 300 servers over 15+ sites. With a 95% success rate and most rollbacks being fixed within 24Hr
• Liaising with suppliers to get the latest software and services at the best prices
• Setting up a service desk for the roll out
• Migrating the network from Novell and NT4 to Windows 2000 Active Directory.
• Server administration of RIS, SMS, Active Directory and Exchange to lead my team of 30 to suc-cessful completion of the project.
• After completion my team and I did trail upgrades to 2003 while my contract came to an end.

Responsible for: Providing 2nd and 3rd line support. Over 5 sites using remote and site visits.
• Supporting and Administering Outlook 98/XP, Office 97/XP, Reuters NT 4, Win2000 Active Di-rectory, Exchange Admin and Norton Anti Virus solutions.
• Planning, testing and deployment of Windows XP build for pc and laptops to be deployed via a syspreped ghost Image and Winstall.

Responsible for: Building a systems installation and support team of 5
• Planning and implementing systems on all Windows platforms, Exchange and Norton Antivirus
• Documenting Installation and support procedures
• Installation of Sage Line 100 and Navision and LS retail hardware and pos
• Developing links with suppliers and manufacturers
• Developing and selling hardware maintenance support
• Backup using ArcserveIT and Backup exec
• Building and installing servers
• Developing DR Plans for customers

Responsible for: Transitional support for servers and workstations from project to BAU (3 man team)
• Asked to stay on to support system upgrade to SQL 7and middleware.
• Designed DR process using Install scripts and Winstall to rebuild workstation in 30 minutes.
• Administering Antivirus Enterprise solution, Citrix Metaframe and Checkpoint Firewall 1
• Monitoring and configuring network using Openview
• Administering Firewall Checkpoint Firewall 1

• 1st and 2nd line support for win 3.11and NT 4 workstations and Novell 3.x and 4.x, WinNT 4
• Working from a support ticket system owning call until fully resolved.
• Doing early morning system checks on a rota basis

Responsible for: 1st & 2nd Line support for 500 users on a Windows NT network connected to Abbots’ international Wide Area Network over Frame Relay.
• Oversee the installation of a new network in their new manufacturing plant being built.
• Planning and implementation of software updates Manually, via login script and SMS 1.2
• Systems Admin Print queue management, Lotus notes configuration and Anti Virus
• Network cable management including hub, switch and patch panel admin.

Responsible for: PC and server support for 250 users and 4 Novell servers. Running an FDDI ring and Ethernet bridges via internet to the main head office “Netware Tree” consisting of approx 13 sites.