Guarding Manager
KK Security
Total years of experience :15 years, 8 Months
• Direction and control of all commercial and operational aspects of the Security Solutions Business Unit to ensure efficient delivery and service to all internal and external customers.
• Lead in the development of the business units budgets and strategies to achieve the growth plans. Lead and monitor the implementation of approved budgets and plans.
• Develop organizational arrangements, systems and processes to enable the efficient and effective deployment of resources in line with business QA and growth requirements
• Manage client relations by giving regular updates and convening meetings to ensure compliance with service delivery expectations.
• Provide leadership and direction for nationwide operations teams. Manage staff up-skilling within the department to meet current and planned outputs; build and maintain talent infrastructure and employee development by assessing capability, identifying gaps and designing training programs.
• Develop and motivate the operations teams fostering a high level of cooperation with other senior managers.
• Develop and deliver robust internal and external performance reports. Contribute to the development and delivery of accurate financial reports.
• Mobilize new contract wins ensuring full and accurate understanding of contract SLA
• Deliver a rolling operational excellence programme:
• Provided strategic leadership at country level as part of the senior leadership team. Led a range of functions with extensive senior stakeholder, client engagement and management responsibility.
• Successfully redesigned and delivered internal processes across the business, thus reducing costs and maximizing efficiencies.
• Business developer integral to driving key relationships and creating opportunities (security, investigations, consulting) with strategic clients.
• Delivering major projects throughout the entire lifecycle, from opportunity capture, bidding, contract negotiations and operational delivery
• Manage the Security Solutions Business Unit to deliver exceptional value to our client with a clear focus on service delivery and customer support.
• Lead in the development and controlling of budgets for security operations and monitor expenses
• Develop organizational arrangements, systems and processes to enable the efficient and effective deployment of resources in line with business Quality Assurance and growth requirements - Responsible for adherence to Business Security Management System processes and making changes;
• Develop and implement effective safety security policies and ensure implementation of the same;
• Ensure proper onboarding of new security officers deployed on site.
• Develop and execute compliance processes in line with the clients policies, standards, guidelines and relevant legal and regulatory requirements;
• Manage client relations by giving regular updates and convening meetings to ensure compliance with service delivery expectations;
• Ensure compliance and certification of any security personnel as per required regulatory and legal guidelines;
• Provide leadership and direction for the security team. Manage staff up-skilling within the department to meet current and planned outputs;
• Build and maintain talent infrastructure and employee development by assessing capability, identifying gaps and designing training programs;
• Develop and motivate the security teams fostering a high level of cooperation with other senior managers
• Conduct security reviews & identify threats to company personnel, assets, intellectual property, installations & operations and put in place mitigation measures.
• Facilitate & coordinate the Business Continuity, Crisis Management and Disaster Recovery process & coordinate responses by the Crisis Management Team. Participate in training & testing exercises
Division Number of Guards: 4800
Job Summary:
The Northern Region Branch Manager is responsible for leading and developing a strong management or administration team capable of exercising effective management, financial and operational controls of the branch fostering a positive environment and ensures customer satisfaction. The Northern Region Branch Manager is tasked with a leading role for the profitability, business development and growth in the entire region, practice effective financial control and ensure service delivery standards are adhered to.
Duties and Responsibilities:
• Take a leading role in ensuring the profitability, maintaining the responsibility and control of all financial impacts to the branch and company in the Northern Region;
• Direct all operational aspects of the branch including operations, customer service, technical services, sales functions and administration ensuring a smooth running of the business;
• Responsible for the day to day management of branch office, including client relations, new contract deployments, transitions of new accounts, and employee relations;
• In collaboration with the (Senior Operations Manager)-SOM-K, prepare and manage budget and targets for the entire administration staffs and planning on both a short-term and long-term basis, for future operational growth and expansion;
• Address customer and employee satisfaction issues promptly and to adhere to high ethical standards, and comply with all regulations/applicable laws of the land;
• Effectively manage service providers in the branch including agents, external electrical installers, to ensure that the branch is provided with optimal services and value for money;
• Manage client relations ensuring they are maintained within the standards, including regular contact with clients, proactive problem resolution, and oversight regarding daily client issues;
• Responsible to bring out the best of branch staff by providing training, coaching, development and motivation, fostering a positive environment in which personnel are able to thrive;
• In collaboration with HR department, facilitate employee learning and development by assessing capability, identifying gaps and designing training interventions to redress them. Expected to identify business, department and individual needs or gaps;
• In collaboration with the SOM-K, to create conducive working relationship between the various branch departments and the corresponding departments in Head Office;
• Assess the region market conditions and identify current and prospective sales opportunities and develop business growth forecasts, financial objectives and business plans to meet goals and metrics;
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities and stay abreast of competition and provide reports on market movement and penetration via monthly performance report;
• Network to improve the presence and reputation of the branch and company in the region. Share knowledge with other branches and headquarter on effective practices, competitive intelligence, business opportunities and needs unique with the region;
• In collaboration with HR department, manage disciplinary issues in line with the provisions of the Employment Act and company policy and ensure fairness and transparency, thus minimising instances of litigation;
• Ensure the region maintains appropriate manning numbers and adheres to business labour efficiency protocols;
• Drive grievance resolution and ensure that all pertinent issues are addressed in a fair, confidential and transparent manner; and
• Develop succession plans that address the current and future business requirements of the branch and offer returns on investment
Kennedy Okelloh
Westlands Branch Number of Guards: 2500
• To monitor the branch manpower requirements and availability to ensure that there is sufficient resources to cover branch contractual obligations, training requirements and sufficient standby Security personnel available to cover New Contracts, Temporary Works Orders (TWOs), absenteeism and sick personnel incidents.
• Direct all operational aspects of the branch including operations, customer service, technical services, sales functions and administration ensuring a smooth running of the business
• Address customer and employee satisfaction issues promptly and to adhere to high ethical standards, and comply with all regulations/applicable laws of the land
• Responsible for the day to day management of branch office, including client relations, new contract deployments, transitions of new accounts, and employee relations
• Develop career development and succession plans that address the current and future business requirements of the branch and offer returns on investment.
• Liaise with, Procurement, MRT, Fleet and K9 Departments to ensure that the branch has sufficient support from these service departments as required.
• Support and monitor the Field Supervisors and Site Supervisors providing them with clear areas of responsibility within the branch and collecting daily field reports.
• Manage branch Administrator, Field Supervisors and Security Officers to ensure that they perform to the standards as set out in functional Terms of Reference (TORs), Post Orders (POs) and Standard Operating Procedures (SOPs).
• Day to day contact/liaison across a range of formal and informal contact sectors including Kenya Police, and Clients Internal Security
• Manage client relations ensuring they are maintained within the standards, including regular contact with clients, proactive problem resolution, and oversight regarding daily client issues
• Be familiar with Assignment concerns and issues and ensure that they are dealt with promptly and effectively.
• Responsible to bring out the best of branch staff by providing training, coaching, development and motivation, fostering a positive environment in which personnel are able to thrive
• Deal with serious disciplinary cases which require formal recording up to possible termination of service for branch uniformed personnel, in liaison with HR.
• Liaise with all levels within KK Security and other staff, and ensure that operations are conducted in accordance with SOPs.
• Assess the branch market conditions and identify current and prospective sales opportunities and develop business growth forecasts, financial objectives and business plans to meet goals and metrics
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities and stay abreast of competition and provide reports on market movement and penetration via monthly performance report
• To support Sales Departments, ensuring that all potential new client premises / Business (Events) are surveyed correctly and survey reports issued.
• Ensure that the Divisional Operations Manager is kept fully briefed on issues arising.
• Prioritize and develop recommendations that need immediate action to further improve security of the client assets and their staff.
• Investigating all Security Incidents directly affecting clients operations and submit detailed reports timely.
• Have a responsibility of accountability, assessment and recommendations of Security personnel for promotions.
EABL Project (Ruaraka) No. of Guards: 450
Duties & Responsibility.
• Managed rollout of ISO 18788, 9001, 14001 and 45001 compliant business management systems, satisfying client needs, whilst monitoring and evaluating commercial performance.
• To monitor the Projects Manpower requirements and availability to ensure that there is sufficient resources to cover its contractual obligations, training requirements and sufficient Standby Security personnel available to cover Temporary Works Orders (TWOs) absenteeism and sick personnel incidents
Kennedy Okelloh
• Liaise with Clients to ensure that service delivery meets client requirements
• Liaise with, Procurement, MRT, Fleet and K9 Departments to ensure that the Project has sufficient support from these service departments as required.
• Support and monitor the Field Officers (FO), Crew Commanders (CC) and Site Supervisors (SS) providing them with clear areas of responsibility within the project and collecting daily Field Reports.
• Manage MRT Crews, Dog Handlers and Security Officers to ensure that they perform to the standards as set out in functional Terms of Reference (TORs), Post Orders (POs) and Standard Operating Procedures (SOPs).
• Day to day contact/liaison across a range of formal and informal contact sectors including Kenya Police, and Client Internal Security
• Be familiar with Assignment concerns and issues and ensure that they are dealt with promptly and effectively.
• Deal with serious disciplinary cases which require formal recording up to possible termination of service for Projects uniformed personnel, in liaison with HR.
• Liaise with all levels within KK Security and other staff, and ensure that operations are conducted in accordance with SOPs.
• To support Sales Departments, ensuring that all potential new client premises / Business (Events) are surveyed correctly and survey reports issued.
• Ensure that the Contract Manager (CM) is kept fully briefed on issues arising.
• Organizing and conducting training for the team.
Manager -EABL Project (Ruaraka)
Duties and Responsibilities.
• Identify, conduct or direct internal investigations of compliance issues that require follow-up.
• Discuss emerging compliance issues with management and or employees.
• Assess compliance/operational risks and develop risk management strategies.
• Maintain documentation of compliance activities such as complaints received or investigation outcomes.
• Disseminate written policies and procedures related to compliance activities and file appropriate reports.
• Serve as a confidential point of contact for employees to communicate with management, seek clarification on issues/dilemmas or report irregularities.
• Collaborate with the human resources department to ensure the implementation of consistent disciplinary action strategies in cases of compliance standards violations.
• Provide employee training on compliance related topics, policies, procedures & prepare management reports regarding compliance operations progress.
• Monitor/oversee internal reporting systems to ensure their effectiveness.
• Verify that all firm & regulatory operating guidelines, policies & procedures have been documented, implemented & communicated throughout the organization to comply with the standards or regulations.
• Design or implement improvements in communication, monitoring or enforcement of compliance standards
• Review the work of colleagues when necessary to identify non-conformity issues & provide advice or training.
• Respond to alleged violations of rules and regulations, policies, procedures & standards of conduct by evaluating or recommending the initiation of investigative procedures, develop and oversee a system for uniform handling of such violations.
• Provide reports on a regular basis and as directed to keep management informed of the operation and progress of compliance efforts.
• Harmonize and define values that will be understood and respected by all staff using compliance and control as a change agent to reduce overall risk and improve business performance.
Project-(Turkana)
Duties & Responsibilities.
• Reporting to the Project Manager.
• Investigating all Security Incidents directly affecting operations and submit detailed reports in accordance with TKBV Policy.
• Participating in Strategic, Operational planning and field training exercise.
• Commanding 151 Security Officers, operational equipment and other logistics allocated to the company.
• Prioritize and develop recommendation that need immediate action to further improve security of the client assets and staff.
• Have a responsibility of accountability, assessment and recommendations of Security personnel for promotions.
• Interacting with the local community to develop community relations and establishing a low-level intelligence gathering framework.
• Oversee all logistical aspects of the guard force.
• Ensuring incidents are reported to the client in a timely manner.
• Generate, maintain and monitor monthly training and drills for all guard force and sites.
• Oversee the overall scheduling of employees.
• Dealing with client complaints.
• Maintaining high operational standards of the guard force.
• Monitor and control company vehicle movements and drivers deployment.
• Making and Amending of General & specific post orders.
• Timely submission of Security weekly report to the Project Manager and the client.
• Generating and disseminating Operations Daily Security Reports.
• Preparing a monthly cost tracker for the billing purposes.
• Ensuring proper documentation of drivers details, vehicles and inventory of security equipment.
• Incident/Accident investigation and following up on corrective actions.
• Perform any other task as detailed by Tullow APA, Project Manager and FSA Operations.
Duties & Responsibilities.
• Investigating all Security Incidents directly affecting operations and submit detailed reports in accordance with TKBV Policy.
• Participating in Strategic, Operational planning and field training exercise.
• Commanding 151 Security Officers, operational equipment and other logistics allocated to the company.
• Prioritize and develop recommendations that need immediate action to further improve security of the client assets and staff.
• Have a responsibility of accountability, assessment and recommendations of Security personnel for promotions.
• Interacting with the local community to develop community relations and establishing a low level intelligence gathering framework.
• Planning of annual leaves for Security Officers.
• Responsible for the proper conduct and appearance of the guard forces.
• Oversee all logistical aspects of the guard force.
• Ensuring incidents are reported to the client in a timely manner.
• Oversee the overall scheduling of employees.
• Ensuring daily security post inspection is carried out.
• Deployment of security officers.
• Dealing with client complaints.
• Maintaining high operational standards of the guard force.
• Monitor and control company vehicle movements.
• Making and Amending of General & specific post orders.
• Preparing Monthly training/ Drill schedules.
• Timely submission of Security weekly report to the Management.
• Preparing the Daily security report of the sites.
Duties & Responsibilities.
• Planning of annual leaves for Security Officers.
• Directly supervises all the guard force.
• Conduct security Surveys in new assignments.
• Conducting security audits to existing clients.
• Responsible for the proper conduct and appearance of the guard forces.
• Act as a liaison Officer between the company and the client.
• Ensuring incidents are reported to the client in timely manner.
• Ensuring daily security post inspection is carried out.
• Deployment of security officers.
• Dealing with client complaints
• Maintaining high operational standards of the guard force.
• Planning of the Security Officers remedial training schedule
Duties & Responsibilities.
• Responding to clients Alarms activation within a specified time frame.
• In charge of a mobile response team (MRT) of a given area.
• Provide escorts to VIPs and Clients.
• Perform surveillance and surveillance detection while on patrol.
• Deployment of security Officers when called upon.
• Responsible for the proper conduct and appearance of the crew members.
• Ensuring incidents are reported to the Control room in a timely manner.