Senior Customer Service Executive
ARAMEX Embassy Greeter
Total years of experience :12 years, 8 Months
under consular section
• Assist in providing basic information regarding the interview process.
• Verifying the applicants’ appointment date and time and ensuring that they have the
mandatory visa application documents.
• Direct the applicants to proceed towards their respective interviews.
• Alert Non-immigrant Visa supervisors for any anomaly including medical emergency.
• Notifying citizens for collecting their renewed passports.
• Manifesting and collecting approved/ pending Non-immigrant Visa Passports.
Contact Center Executive | August 2012 - August 2013
• Answer calls and emails.
• Provide customers with product and service information.
• Identify and escalate priority shipment delivery.
• Manage and resolve customer complaints.
• Route calls to appropriate department.
Log in office calls and implement standard filing.
• Typing internal memos and other documents of the unit.
• Responsible for making report presentations.
• Supervised 100 Encoders during the national census of population survey.
• Ensure that all data reports are received, entered and directly sent to the central office.
SEMINARS
• Census on Population and Housing
• National Demographic and Health Survey
• Family Income and Expenditure Survey
• Annual Poverty Indicator Survey
|