Manager
Lushescapes Tourism & Recreation Consultants LLC
Total years of experience :9 years, 10 Months
➢ Lushescapes Tourism & Recreation Consultants LLC
The Curve, F 52
Al Quoz, Near Oasis Center, Dubai, UAE
Tenure: July 2012 till date Designation: Manager
Responsibilities
• Effectively plan, price & sell Outbound, Inbound, brochure and FIT, group holidays & Cruise products.
• Establish relationships with clients ensuring client satisfaction by providing help & advice to customers on our products & services.
• Communicating courteously with clients by telephone, email, letter & face to face.
• Arrange airline, hotel and ground reservations. Guiding clients on visa procedures and documentation formalities. Accurately issue tickets, vouchers and relevant documentation.
• Learning about the organisation's products/services & keeping up to date with change.
• Liaise with partners to create attractive offers & travel products.
• Provide Administrative support, project support, event organization & prepare all marketing & sales material e.g. press release, newsletters, brochures, invitations, hand-outs & presentations.
➢ Kuoni Travel India Pvt. Ltd.
SOTC WORLD FAMOUS TRAVELS
Kolkata, West Bengal, India.
Tenure: August 2006 till April 2012 Designation: Deputy Manager
Responsibilities
• Heading a team of 6, together we look after post-sale activities.
• Keeping a track on the progress of each booked customers visas, services and payment status.
• Advise clients on destinations, tourist attractions, major events, facilities and other relevant travel information.
• Arrange airline, accommodation and ground reservations, ensuring confirmation of all services prior to client departure.
• To guide customers on visa procedures and documentation formalities to attain visas.
• Accurately issue tickets, vouchers and relevant documentation.
• To ensure that clients make their payments as per their invoices within cut-off dates.
• To provide passenger feedback on products & services to the product teams & line Managers along with suggestions.
• Effectively plan, price and sell brochure and individual package holidays.
➢ On The Move Travels & Tourism Pvt. Ltd. (IATA)
Kolkata, West Bengal, India.
Tenure: August 2004 to August 2006 Designation: Travel Executive
Responsibilities
• Attend to telephone enquiries and walk-in clients providing detailed information on package & individual tours.
• Documentation and processing visa applications.
• Building a rapport with visa officers and visa processing agents.
• Liaising with ground operators to ensure efficient handling of visa application when visas are to be processed from another city mainly Delhi and Mumbai.
ACHIEVEMENTS: Won League of champions in Customer Service at SOTC in 2009.
Escorted groups to Europe on a leisure trip, to Kenya on a safari trip, to Thailand on a leisure trip.