Office/Village Manager
ATA
Total years of experience :12 years, 5 Months
Office/Village Manager August 2012- Present
ATA, Sheldon, SC
Provide tours for tourist. Perform administrative duties for the tourist department and for events. Upkeep of the grounds to look presentable to the tourist and guest.
IT Network Analyst December 2010-February 2011
Duke Energy (Contract with Insight Global) Charlotte, NC
Provided network support through Hot Seat, Back Up Hot Seat, Data Hot Seat, and Provisioning duties. Network was monitored by Telenium Network Management Tool. Provided test assist and ticket updates from, field technicians, LEC and CLECs. Provisioned circuits by configuring ports on Cisco 15454, 15310MA, and 15310CL Optical Network Service devices, Nortel 6100 and 6000 Optical Multiservice Edge, and Fijitsu Flashwave 4500 and 4100.
NOC Surveillance Specialist
Time Warner Cable (Contract with Softpath, LLC) West Columbia, SC July 2010-August 2010
Monitored the network for the North and South Carolina region. Responded to network outages of routers, switches, VIOP, data, and video. Utilized Unified, Big Brother, and ICOMS to detect outages. Coordinated with hub techs, field techs, IGS, and engineers to resolve the various issues as required. Used Remedy ticketing system to track various issues. Escalated outages through Access Point Notification per procedures as needed.
Network Engineer October 2009-February 2010
US Department of Energy (Subcontract with TFE Inc), Savannah River Site, SC
Configured and upgraded HP network switches to US Dept of DOE standard. Maintained DNS, DHCP, and Unix based network equipment databases. Added devices to DNS and Text records for user as needed. Provided Engineer Level support of customers and field technicians.
Network Technician September 2006 -September 2008
Teledex LLC, San Jose, California
Installed wireless networks to VDSL circuits at various resorts and hotels throughout the United States. Configure Antlab and IP3 servers, Teledex Expressnet switches, and Teledex Expressnet wireless access points. Configured IP addresses of servers (with built in firewall settings) and switches as well as DNS addresses for the servers. Installed POE concentrators, and Fiber to Ethernet converters. Provide 3rd level technical support and trained contracted employees.
Network Engineer Manager October 2005 - August 2006
AT&T (Contract), Dallas, Texas
Support and pursue recovery for maintenance operational functions for Frame Relay, T-1, T-3, ATM, IPFR, IPATM, & SONET circuits. Coordinate and delegate circuit issues with LECs and CLECs by phone and electronic bonding. Perform non-intrusive testing on circuits with diagnostic tools (CTP, Netscope, I-Core) . Analyze circuit integrity by checking DDM1000, NCOE, and Acatel DACS. Provided engineering of circuits as needed for analysis.
Helpdesk Analyst June 2005 - August 2005
Telvista, Dallas, Texas
Received incoming calls from users from the 7-Eleven Corporation, contractors, and vendors. I investigate Outlook email issues and computer hardware/software issues. I also assisted with various application problems and network issues. Resetted user passwords for Active Directory, NavigatER, ACS mainframe access, and Lighthouse.
Installation Support Technician (Contract) June 2004 - April 2005
Blockbuster, McKinney, Texas
Primary technical contact for critical issues for a global IBM Intranet application. Served. Tasks included resolving technical failures in a timely manner, automating application monitoring tools, and providing technical expertise for application upgrades. Prepared technical training and process documentation for team, to aid with day-to-day support issues.
Customer Service Agent February 2003 - February 2004
Experian, Allen, Texas
Handled consumer credit report issues in call center via inbound calls or mail. Initiated or resolved credit report inaccuracies on a case by case basis. Gave sound advice on credit and financial responsibility to consumers.
Senior Network Analyst/Team Lead January 1998 - December 2001
NTT Verio, Dallas, Texas
Held team meetings and delegated team responsibilities and issues. I was also responsible for monitoring proactively, analyzing, and resolving WAN, ICMP, and IP network issues using Netxpert Monitoring System. Responded to outages of backbone circuits (from T-1 to OC48) issues such as interface outages, flapping, public and private peering (BGP, IBGP, EBGP), and network integrity. Monitored DSL customers using Redback routers. Worked with engineers to provision circuits and network upgrades. Performed configurations on Cisco 4000 to 7800 series routers and Juniper routers as requested. Assisted LEC and CLECS with testing of circuits. Also handled DNS, DoS attacks, mail and equipment problems. Used the Aspect PBX to communicate with vendors, engineers, and technicians.
Network Technician (Contract) June 1997- December 1997
Fidelity Investments, Irving, Texas
Monitored and responded to various network problems. Used MAXM, Clearview, STM, NV6000, HP Openview, IDNX NMS 5000, Netview, Telenex Matrix Switch, Firebird, HP Datascope, Pace ticket system, and Netspy. Interact with customers, telco, and vendors as required. Tested and diagnosed Cisco 5000 routers, T-1 and Frame Relay circuits, CSUs, hubs, Cisco 2500 switches as needed.
Senior NOC Network Operator February 1997- June 1997
MCI Systemhouse, Dallas, Texas
Proactive monitoring and troubleshooting of Global Network and NetworkMCI (WAN, LAN, Cisco Routers, Servers) by way of HP Openview, Netview, Compaq Insight Manager, Soft Switch Mail Monitor, NetLabs, and LanAlert Console. Also monitored internal network. Interaction with customers, telco, and vendors. Trained employees on network diagnostic tools.
Network Technician January 1996- February 1997
Affiliated Computer Systems, Dallas, Texas
Responded to customer and in house communication problems. Heavy interaction with customers and vendors. Monitor network which connects over 3000 ATM's, dozens of T-1 circuits. Performed BERT and loopback test with Telco and Field Techs. Problems analyzed by CMS 9000 T-1 Management System, CMS 400, Telenex Matrix Switch, IRMA IBM 3270 Emulator, Tandem Terminal Emulator, Netview 6000, Navtel Test Set, Telenex Datascope, and Cisco routers.
Telecommunications/Computer Technology AAS Degree LaGuardia (CUNY), New York, NY GPA 3.17/4.0 Studies focused in basic applications, creating scripts, electronic circuitry, network topology & design. Implemented studies through internships to apply the knowledge directly.