Regional Senior Associate Human Resources
Mundipharma FZ LLC
Total years of experience :4 years, 9 Months
Preparing Job Descriptions templates and marketing them on relevant Job portals or contacting recruitment agencies, including screening and shortlisting profiles.
● Conducting behavioral and competency-based interviews and supporting upper management team with effective feedback.
● Ensuring smooth step by step induction of new hires as per SOP including preparing Offer Letters, Contracts, Visa-Processing, marking Probations and helping employees with access to their professional emails and accounts and adding employees to Payroll, Medical and Life plans as per company policies.
● Performing multiple HR tasks on the Workday HCM system such as initiating performance management and helping employees with their issues through Workday HCM system.
● Preparing regular requests like Housing Allowance Letters, NOC’s, Final Release & Certificates and ensuring timely payment & salaries to internal and external customers.
● Review and Suggest Competitive Salary Package and conduct Salary and Benefits analysis as per Mercer’s Benchmark.
● Ensure online compliance training to employees and follow HR policies as per SOP for smooth HR operations.
● Identifying talents, critical positions and succession plans through Talent Reviews including spotting talent gaps before they affect the business and understanding the talent needs of the business.
Lead in R&D process improvements and paver support and interlock products’ development.
● Supported Quality Assurance and Control on time delivery and order fulfilment to customers.
● Redesigned and implementation of the R&D organizational function/structure leading to an
increased manpower in the department from 4 to 12 within the year 2017.
● New products’ baseline data and brands’ information documentation and presentation to Sales
Executives and Clients.
● Corporate Relations and Communications: representation in industry’s internal and external
events and exhibitions.
• International Order Administration for high quality BOPP films
• Error-free customer service and customer relations management
• Clients and customers’ accounts administration
• Supply Chain Management (SCM): inventory and requisitions management, Sales, and SCM to Finance cross-functional coordination
• Team KPI Administration
• Managed complaints and claims of key customers.
• Daily interaction with Sales Team, Customer Service Team and Buyers to ensure customer needs are implemented and met
• Participated in Key Cross Functional Meetings as the representative for the Sales / Customer Service Department to discuss goals and future growth for customer accounts
• Trained all Sales / Customer Service team members on the companies Operating System Microsoft Dynamics AX
• Coordinated and Processed all New Customer / Vendor paperwork for internal functions as well as customer requirements
• Organized companywide Customer Kick off meetings to ensure flawless execution of all new Customer or Programs
• Managed Discontinued Items Process and Coordinated all Closeout Sales for the company
• Responsible for the management of customer service desk, cashiers, greeters, cart staff, and money centre.
• Day to day routine check on all systems and maintenance. Providing investigation and recovery for hardware problems
• Providing desktop support for customers
• Analyzing call logs to spot trends and underlying issues
• Trouble shooting and logging customer queries
• Software installation, maintenance and vista upgrade
• Maintaining a high degree of customer service for all customers and adhere to all service management principles.
• Management of IT facilities including computers and network facilities
• Test new systems components and served as help desk for applications
• Daily routine checks on system