Manager
Reliance Communications Ltd
مجموع سنوات الخبرة :28 years, 3 أشهر
Managing all aspects of daily, weekly and monthly MIS for management of Wireless Business which included data gathering, analysis and report preparation
Preparing all India Revenue, Gross OTAF, tertiary, Churn, Pulsing base and Net adds report for 22 circles and all India level for PREPAID, POSTPAID, CORPORATE and PCO. Analysis of data collated. Monitor performance of the various circles. Developing new ideas which will improve the process.
Interacting with Circle Heads and thereby resolving their queries.
Preparing Voice / Data Usage analysis and presentation. Viz: Legwise, Productwise, technologywise and Circlewise.
Identifying issues which could be raised during quality audit assess potential risk, quantify exposure and assessing viable solution
Management Information Systems (MIS):
Preparing monthly Capex plan in line with the budget available.
Co-ordinate and provide informational and transactional support to internal Cross functional departments.
Prepare weekly & monthly variance report with the comments on variance with the plan.
Prepare accounts pack and corporate pack on a monthly basis which includes Budget v/s Actual Income
Handling Fraud Management System for eliminating frauds by all new subscribers and any value added services taken by existing subscribers.
Networking with agencies to keep track of address verification of subscribers; circulating welcome letters for new subscribers for cross checking their existence.
Conducting financial analysis, past business performance analysis and credit rating for validating credit worthiness of subscribers, franchisees and agencies.
Managing entire Standing Instructions on Credit Cards called Easy Pay for BPL Mobile.
Heading the Credit Control for entire subscriber base.
Taking Initial Approvals from their Credit Cards, for all these subscribers thereby preventing fraud from taking place at the very primary stage.
Preparing MIS Reports for all Credit Verifications done on a weekly and monthly basis.
Generating Commission Statements of agencies and handling irate customers so that they do not churn by giving a resolution to them.
Handling entire Fraud Management System and Hard Collection Agencies independently. Monitoring Value Based Dunning and Time Based Dunning.
Accolades:
Effectively resolved Untraceable Issues and Corporate Delinquent Customers.
Successfully handled Rebooker Cases independently. Also handled cloning cases and resolved them successfully.
Worked with call center leaders on one to one basis.
Successfully completed training in Fraud Management System (received certificate).
Resolving customer’s queries related to billing issues.
Calculation of commissions for the Collection Agencies.
One point contact for resolving issues relating to Collection Agencies.
Ensuring closure of all unresolved cases before Turn Around Time.
Entrusted with additional responsibility of training different circles on Sales and Collections.
Successfully managed entire SI (Standing Instructions on Credit Cards) called Easy Pay independently for all circles of BPL in India.
Implemented the Lock Box System, in BSCS for Collection Department.
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