Senior ICT Executive
Al Tamouh Investments LLC
Total years of experience :18 years, 0 Months
Job Responsibilities:
-Directed the planning, implementation, budgeting, and operations of six-site operations.
-Scope of responsibility was diverse and included purchasing, vendor management, inventory control & technical planning.
Key Achievements:
-Renegotiated key vendor contracts for a 15% reduction over previous year's cost.
-Facilitated the procurement and implementation of Call Center for new subsidiary following the launching of Call Center that provide sales, marketing, property and facilities management.
-Spearheaded cost-reduction initiatives in VOIP implementation organization wide that can reduce operation cost by 20%.
-Introduced continues improvement and quality management programs throughout the inventory of the organization such as SysAid & IT Governance Policies.
-Independently planned and lead the implementation of a six-site Firewall migration.
Job Responsibilities :
-Provide support to existing customers and responsible for troubleshooting and debugging minor program bugs.
-Responding to inquiries of customer inquiries through email, web, phone, diagnoses and analyses problems.
Key Achievements:
-Reduced 10% ticket volume via procedure and documentation development for first-tier troubleshooting issues.
-Performed as direct escalation point interacting with ISPs for networking based queries.
-Created “Service Desk Knowledge Based” tickets for the team in tracking all support ticket regarding the various issues for trend analysis and findings.
-Created “Outage report” for the management to help in tracking all support ticket regarding the various issues for trend analysis and findings.
Job Responsibilities :
-Supporting the Asia Pacific Region customers.
-Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Key Achievements:
-Exposure to technical support troubleshooting in international call centers.
-Strong technical support background includes troubleshooting and repair of hardware, software and network.
-Superior skills in communication and customer service.
-Experienced maximizing productivity by working effectively with both internal and external customers.
Bachelor of Science with Honors, Upper Second Class in Network Computing Significant Coursework: * Database System Concepts A * System development Tools & Techniques B+ * Software Engineering A- * Operating Systems & Applications B+ * Computer Communications B+ * Professional Skills & Group Project A * Advanced Programming B+ * Internet Technology A * E-Commerce A- * Network Management A- * Network System A- * Principles of Computer Networks A- Awards/Recognition: *INTI Sportsman/Special Talent Award *INTI Merit Award 2003 *INTI Merit Award 2004 *Mount Kinabalu Hiking Award Personal Strengths: *Desire to learn *Good team player *Good communication skill *Always willing to work in challenging environment