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kevin Lupere, Dispatcher / Customer Service Supervisor

kevin Lupere

Dispatcher / Customer Service Supervisor·Swishh Company (Tabel)

Kuwait

Bachelor's degree, Finance

Work experience

Total years of experience: 5 years, 11 months

Dispatcher / Customer Service Supervisor

June 2025 - Present

Swishh Company (Tabel)

Al Asimah, Kuwait

June 2025 - Present

- Supervise daily front-of-house operations including order taking, dispatching, and customer
service to ensure a seamless guest experience.
- Monitor food quality and coordinate batch and single-order preparation with minimal waste,
contributing to food cost control targets.
- Enforce food safety and sanitation standards, reducing the risk of foodborne illness through
consistent hygiene protocols.
- Manage accurate cash handling and POS transactions, including receiving payments and
issuing change with full accountability.
- Track and report inventory levels, flagging low-stock items proactively to maintain
uninterrupted service.
- Complete opening, closing, and side-work checklists daily to uphold restaurant cleanliness and
operational readiness.
- Support the restaurant supervisor and management team by taking on additional operational
responsibilities as assigned.

Company industry:
Catering, Food Service, & Restaurant

Shift Supervisor

August 2024 - May 2025

Kentucky Fried Chicken (KFC) – Kuku Foods Kenya Ltd.

Nairobi, Kenya

August 2024 - May 2025

- Led daily restaurant operations across all shifts, driving measurable improvements in guest
satisfaction, team performance, and profitability.
- Developed and implemented the restaurants operations manual, streamlining SOPs and
improving overall service consistency.
- Coached and mentored front-line team members on upselling techniques and guest preference
identification, supporting consistent sales growth.
- Compiled and analyzed daily, weekly, monthly, and quarterly performance reports, presenting
findings to management to inform decision-making.
- Reinforced food safety standards and ensured audit readiness through ongoing staff training
and internal compliance checks.
- Monitored individual and team sales targets, providing one-on-one coaching to
underperforming staff members to close performance gaps.
- Reduced operating costs through targeted waste reduction initiatives and resource
optimization strategies.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Engineering

Pizza Chef

August 2018 - July 2022

Interstrat Limited (Big Square)

Nairobi, Kenya

August 2018 - July 2022

- Prepared single and batch food orders using standardized recipes, maintaining quality
consistency and minimizing food waste to support cost control.
- Upheld strict food safety and sanitation practices, reducing foodborne illness risk and passing
all internal hygiene assessments.
- Monitored kitchen inventory levels and reported low stock items to the supervisor for timely
replenishment.
- Completed daily side work and closing duties to maintain a clean, organized, and compliant
kitchen environment.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Education

Kenyatta University

December 2024

December 2024

Bachelor's degree, Finance

Kenya

Kenyatta University

December 2020

December 2020

Diploma, Businesses management

Kenya

Skills

INVENTORY MANAGEMENT

Expert

STANDARD OPERATING PROCEDURE

Expert

TEAM LEADERSHIP

Expert

CUSTOMER SERVICE

Expert

FOOD SAFETY AND SANITATION

Expert

TEAM MANAGEMENT

Intermediate

FOOD SERVICES

Expert

Customer Centricity

Expert

COACHING

Expert

Sales

Expert

Administration

Expert

RESTAURANT OPERATION

Expert

MANAGEMENT

Expert

Microsoft Office

Expert

Marketing

Expert

Front Office

Expert

Receptionist

Expert

Microsoft Excel

Expert

Languages

English

Expert

Swahili

Native Speaker

Training and Certifications

Certifications
Food safety
Swishhh

Training
Leadership
Kenyatta University
Sep 2024