Program Manager/Supervisor
CISCO System, Inc
Total years of experience :22 years, 1 Months
ERP and CRM issues handling, and working with developers to resolve bugs, Observation, Enhancement and Training Opportunities.
Supervised the work of 15 team members, offering constructive feedback on their work performance.
Defined clear targets and objectives and communicated them to other team members.
Monitored timelines and flagged potential issues to be addressed.
Coordinated design meetings and decisions across 5 internal departments and teams.
Implemented a set of comprehensive tracking processes to monitor Sales Acceleration Center (SAC) performance.
Directed quality assurance efforts to maximize CSAT.
Develop good working relationships with stakeholders at all levels.
Effectively lead and coordinate project teams of up to 15 members.
Solve critical issues in a time-sensitive environment.
Recommended process and systems improvements such as Enterprise Resource Planning (ERP).
Develop plans for applications for production lines and liaise with production personnel and developers to ensure that applications are designed to meet requirements.
Working with key stakeholders in defining reporting requirements.
Identify and assist in the implementation of new processes to help the flow of work of various departments.
Design, document, and implement new processes and enhancements based on collaboration with end users and analysis of business requirements.
Provided leadership with reference to integration issues including process mapping, business process.
Research work on different queries, Oracle products and modules.
Involved in Wholesale and Retail Operations
B.S COMPUTER STUDIES & INFORMATION TECHNOLOGY EASTERN MEDITERRIAN UNIVERSITY MAGUSA NORTH CYPRUS, TURKEY
HSSC Higher Secondary School Certificate (Pre-Eng) SAUDI ARABIA INTERNATIONAL COLLEGE KHOBAR, DAHARAN, KSA