Spa Receptionist
JW Marriott Marquis Dubai
Total des années d'expérience :17 years, 1 Mois
•Handles the spa, gym and pool area.
•Welcoming guests and clients upon their arrival in the spa.
•Assists guests with their reservation or appointments and inquiries regarding the services offered, facilities and other general information needed.
•Assists guests who has appointment on giving them locker keys, asking them to fill out the consultation form for the therapist and placing them to the facilities or relaxation area when needed.
•Inform therapists of any reservations done and if guests had already checks in the spa.
•Responsible on adjusting the schedule of the therapist both in Spa Soft and daily roster not to waste any time if there isn’t any treatment booked in the morning time.
•Handles phone calls and emails from guests as well as from higher management.
•Upsell treatments and sell products in our retail space.
•Make sure that the area is nice and tidy and is at its best.
•Making sure that the treatments being booked are fairly distributed to the therapist as per priority list and seniority list upon their skills.
•Cashiering
•Responsible on making daily report (detail of the transaction and payment register) for the director and finance and dropping it in at the end of the shift.
•Responsible on handling cash float.
•Knowledgeable in Spa Soft and Opera system.
•Responsible in making daily inventory for the stock of products sold in the pool area.
• Welcoming clients and handling their queries pertaining to the services being offered.
• Checking and making sure everything is on its proper place and ensuring cleanliness of the shop.
• Receiving clients’ telephone calls and scheduling appointments.
• Cashiering.
• Making the daily report at the end of the shift.
• Making sure all customers' concerns are being met and resolved promptly.
• Providing Assistant Team Leader support to colleagues.
• Processing escalations and clerical work at the end of the shift.
• Disseminating all updates to colleagues.
• Floor walking and assisting teammates with their inquiries and concerns regarding with customer accounts.
• Providing cover for the team leader whenever he/she is away from his/her post.
• Provided 'One call, One resolution' support to clients.
• Troubleshooting customers' phones.
• Handling supervisory calls.
• Providing 'floor assists' to new team members and other representatives.