HOUSEKEEPER / ROOM ATTENDANT
Burj Al Arab
Total years of experience :7 years, 7 Months
Career Summary
2012 - To Date HOUSEKEEPER / ROOM ATTENDANT, Burj Al Arab (Dubai)
• Undertaking a multi faceted role with a variety of duties and responsibilities, including attending and reporting on the daily briefing and completing all work as delegated by a senior member of staff
• Delivering an exceptional customer service at all times, meeting and greeting guests and ensuring all needs, specifications and requirements are consistently adhered to • Playing an instrumental role within a successful and productive team, working collaboratively with others in maintaining high quality hotel and brand standards
• Efficiently transferring knowledge regarding customer needs to other departments as appropriate, maintaining a high standard of personal/professional service and cleaning the suite/rooms in line with hotel standards
• Dealing with any lost and found items in a timely manner, informing the supervisor and order taker, immediately depositing the same to the housekeeping office and keeping an accurate record
• Identifying any areas requiring maintenance and communicating the same to a senior member of staff
• Additionally responsible for the strict adherence to key signing in and signing out procedures
2010 - 2012 ROOM ATTENDANT, Grand Millennium Hotel, (Dubai)
• Main duties as above
2009 - 2010 ROOM ATTENDANT, Hilton Ras al khaimah Resort & Spa (UAE)
• Main duties as above
2006 - 2007 OFFICE BOY, Gama (Qatar)
Secondary Education (Shree Ram Shah Higher Secondary School, Nepal)