In- flight Service Cabin Senior
Etihad Airways
Total years of experience :13 years, 5 Months
2007- 19 MAY 2014 Etihad Airways - Abu Dhabi
In- flight Service Cabin Senior
Duties Include: ❖ Leading and managing a team of cabin crew for the Economy class on board the aircraft to consistently deliver an excellent standard of performance.
❖ Ensuring the highest level of performance of the crew particularly in Safety, Customer Service, Punctuality, Sales and Grooming.
❖ Lead responsible for all operations in the Economy class.
❖ Ensure that all aspects of safety and security are managed in line with the regulatory and Company standards and procedures.
❖ Brief and debrief Economy class Cabin Crew.
❖ Motivating and leading the crew and providing accurate and timely feedback to crew regarding operational issues such as safety, punctuality and crew performance.
❖ Write On board assessments and On Board Reports to ensure other management have feedback on the flight operations.
❖ Maximise sales revenue on board and ensure that sales trends, patterns and issues are communicated to the wider Cabin Operations Team.
2006 to 2007 Gulf Air - Bahrain
In flight Service Cabin Crew
Duties Include: ❖ Carry out pre-flight and post flight checks.
❖ Ensure aircraft cabin appearance up to standard.
❖ Advising passengers of safety routine.
❖ Assist passengers in smooth boarding and disembarking.
❖ Preparing and serving food and drinks to the standards provided by the airline.
❖ Ensuring Safety and well being of passengers from one destination to the other.
2004 to 2006 Costa Coffee - Bahrain
Store Manager
Duties Include: ❖ Lead by example in providing excellence customer service.
❖ To maximize sales and ensuring the store performs and operates within the agreed budge/target.
❖ To develop an effective team for future promotion through trainings/couching.
❖ Handle customer complaints and inquiries.
❖ To ensure merchandising is attractive and commercially done as per the BRAND STANDARDS.
❖ Doing frequent inventory check to ensure the stocks is in correct quantity.
❖ Managing a group of five staffs in a multi-culture environment effectively and efficiently to achieve the forth set target.
❖ Accountable for ensuring all controllable store cost/expenses are tracked and remain within the agreed budget.
❖ Establishing and maintaining effective administration system and records.
2002 to 2004 D.C.K Vora Importers and Exporters - Kenya
Receptionist, Telephone Operator and Secretary to the Director.
Duties Include: ❖ Lead by example in providing excellence and efficient customer service to all clients.
❖ Receiving incoming and outgoing phones in professional manner.
❖ Receiving, checking and replying all emails and Company communications.
❖ Filling and administrative control of Company documents and contracts.
❖ Preparing all Company outgoing and incoming letters and general filing of all company documents.
❖ Independently respond to letter and general correspondence of a routine nature.
2001 to 2002 Sound Asia (Radio Station) - Kenya
Receptionist and Secretary.
Duties Include: ❖ Lead by example in providing excellence and efficient customer service to all clients.
❖ Receiving incoming and outgoing phones in professional manner.
❖ Receiving, checking and replying all emails and Company communications.
❖ Filling and administrative control of Company documents and contracts.
❖ Preparing all Company outgoing and incoming letters and general filing of all company documents.
❖ Independently respond to letter and general correspondence of a routine nature.
Trainings and Achievements: Costa Coffee Bronze Coffee Excellence Course CERTIFICATE
Costa Coffee Silver Coffee Excellence Course CERTIFICATE
Gulf Air Cabin Crew Training CERTIFICATE
Etihad Airways Cabin Crew Training CERTIFICATE
Etihad Airways Inspired Service Training CERTIFICATE
Etihad Airways Cabin Senior Training CERTIFICATE